Club Lounge Assistant Outlet Manager - Mandarin Speaker

Mandarin Oriental; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Mandarin Oriental Jumeira, Dubai seeks an Assistant Outlet Manager for Club Lounge to support the Outlet Manager in delivering exceptional service and managing daily operations in a luxury hotel environment.

The role involves supervising shifts, coordinating with the Chef de Cuisine, ensuring POS accuracy, managing reservations, and driving continuous service improvements while upholding MOHG standards.

Qualifications

• 3 years’ experience as an assistant restaurant manager in a luxury hotel or high-end independent restaurant.
• International work experience in at least two regions: Asia, Europe, North America or Middle East preferred.
• Excellent verbal and written communication skills in English; additional languages preferred.
• Strong knowledge of HACCP and food safety standards.
• Competent computer skills including MS Office.

Responsibilities

• Support the Outlet Manager in all operational and administrative aspects of the restaurant.
• Oversee daily operations and manage shifts to ensure smooth service.
• Ensure reservations are managed well and seating capacities maximised.
• Maintain relationships with Chef de Cuisine and kitchen team during operations.
• Monitor quality, service standards and audit findings with the Outlet Manager.
• Prepare weekly rosters and control labour cost within budget.
• Handle customer complaints with professionalism and follow-up actions.

Education

High School qualification or equivalent

Degree or Higher National Diploma in Hospitality/Hotel/Business Management

Tools

MS Office

POS familiarity

Job description

Mandarin Oriental Jumeira, Dubai seeks an Assistant Outlet Manager for Club Lounge to support the Outlet Manager in delivering exceptional service and managing daily operations in a luxury hotel environment.

The role involves supervising shifts, coordinating with the Chef de Cuisine, ensuring POS accuracy, managing reservations, and driving continuous service improvements while upholding MOHG standards.