Ecommerce Fulfillment Assistant - Fast-Paced Order Ops

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 39,000 - 56,000; Full time

Job summary

Al-Futtaim Retail is seeking an Ecom Fulfilment Assistant in Dubai to efficiently process online orders from store inventory, ensuring accuracy and brand-compliant presentation. The role collaborates with store management and the e-commerce team to drive timely dispatch and high-quality customer experiences.

You will pick, pack, label, and ship orders, perform quality checks, and support returns while maintaining stock accuracy and a safe, clean fulfilment area.

Qualifications

• Basic computer skills for email, scanning, printing labels, and system updates.
• Attention to detail for order accuracy and packaging standards.
• Effective communication within teams and with external partners.
• Ability to adhere to deadlines and work efficiently under pressure.

Responsibilities

• Pick items from the shop floor/back-of-house based on order details such as size, color, and SKU.
• Pack orders following brand standards, including folding, tissue wrapping, tagging, invoice inclusion, and sealing.
• Prepare shipments by printing labels, attaching air waybill (AWB), handing over to courier, and updating dispatch status.
• Perform quality checks to ensure correct item, no damage, removed security tags, and correct quantities.
• Support returns processing, including receiving items, inspecting, relabeling, restocking, and updating the system with return information.
• Maintain stock accuracy through regular checks and proper put-away procedures.
• Keep the fulfilment area organized and compliant with safety, cleanliness, and housekeeping standards.
• Escalate issues related to out-of-stock items, damaged items, missing items, or system issues.

Skills

Attention to detail

Communication skills

Basic computer skills

Deadline-oriented

Tools

Scanners

POS/OMS systems

Courier portals

Job description

Al-Futtaim Retail is seeking an Ecom Fulfilment Assistant in Dubai to efficiently process online orders from store inventory, ensuring accuracy and brand-compliant presentation. The role collaborates with store management and the e-commerce team to drive timely dispatch and high-quality customer experiences.

You will pick, pack, label, and ship orders, perform quality checks, and support returns while maintaining stock accuracy and a safe, clean fulfilment area.