Ecommerce Fulfillment Specialist

Al-Futtaim; Dubai; On-site; AED 72,000 - 120,000; Full time

Job summary

Al-Futtaim Retail in Dubai seeks an Ecom Fulfilment Assistant to process online orders from store inventory, ensuring accuracy and presentation while following brand standards and collaborating with store managers and the e-commerce team.

You will pick, pack, label, and dispatch orders, perform quality checks, support returns, maintain stock accuracy, and keep the fulfilment area organized and safe. Strong attention to detail and teamwork are essential.

Qualifications

• Basic computer skills for email, scanning, printing labels, and system updates.
• Strong attention to detail, especially concerning sizes, barcodes, order notes, and packaging standards.
• Ability to work quickly and accurately under stringent daily cut-off times.
• Effective communication and teamwork with store personnel, couriers, and e-commerce support.

Responsibilities

• Pick items from the shop floor/back-of-house based on order details such as size, color, and SKU.
• Pack orders following brand standards, including folding, tissue wrapping, tagging, invoice inclusion, and sealing.
• Prepare shipments by printing labels, attaching air waybill (AWB), handing over to courier, and updating dispatch status.
• Perform quality checks to ensure the right item is picked, no damage is present, security tags are removed, and quantities are correct.
• Support returns processing, including receiving items, inspecting them, relabeling, restocking, and updating the system with return information.
• Maintain stock accuracy through regular checks and proper put-away procedures.
• Keep the fulfilment area organized and compliant with safety, cleanliness, and housekeeping standards.
• Quickly escape issues related to out-of-stock items, damaged items, missing items, or system issues to appropriate parties.

Skills

Attention to detail

Communication skills

Basic computer skills

Deadline-driven

Tools

Scanners

POS/OMS systems

Courier portals

Job description

Al-Futtaim Retail in Dubai seeks an Ecom Fulfilment Assistant to process online orders from store inventory, ensuring accuracy and presentation while following brand standards and collaborating with store managers and the e-commerce team.

You will pick, pack, label, and dispatch orders, perform quality checks, support returns, maintain stock accuracy, and keep the fulfilment area organized and safe. Strong attention to detail and teamwork are essential.