E-commerce Fulfillment & Ops Specialist

Confidential Company; Dubai; On-site; AED 60,000 - 110,000; Full time

Job summary

Confidential Company in Dubai seeks an E-commerce Operations Associate to ensure accurate order fulfillment and timely dispatch across all sales channels. You will manage inventory, process returns, update product content, and respond to customer inquiries via email and chat.

You’ll coordinate with shipping carriers, track shipments, and contribute to operational reports, aiming to improve efficiency in a fast-paced environment.

Qualifications

• 1-2 years of experience in e-commerce operations, retail, or a similar fast-paced environment.
• Proficiency in Shopify and WooCommerce and inventory management software.
• Strong understanding of online order fulfillment and shipping procedures.
• Excellent written and verbal communication for customer interaction.
• Ability to work independently and as part of a team in a dynamic setting.
• Organizational skills and meticulous attention to detail to manage multiple tasks.
• Proactive problem-solving mindset to overcome operational challenges.
• Basic proficiency in Microsoft Office Suite or Google Workspace for reporting and data entry.
• High school diploma or equivalent; associate's degree is a plus.

Responsibilities

• Execute daily e-commerce order fulfillment with accuracy and timely dispatch.
• Manage inventory across all channels with cycle counts and discrepancy checks.
• Process customer returns and exchanges maintaining positive experience.
• Assist in website content updates (descriptions, images, banners) to drive sales.
• Monitor and respond to customer inquiries via email and chat.
• Coordinate with shipping carriers for pickups and track shipments.
• Support operational reporting on sales, inventory, and fulfillment times.
• Maintain product data in e-commerce and inventory systems.
• Identify opportunities to streamline processes and improve efficiency.

Skills

Customer communication

Inventory management

Time management

Attention to detail

Problem solving

Team collaboration

Independent worker

Education

High school diploma or equivalent

Associate's degree in business/related field

Tools

Shopify

WooCommerce

Inventory software

MS Office/Google Workspace

Job description

Confidential Company in Dubai seeks an E-commerce Operations Associate to ensure accurate order fulfillment and timely dispatch across all sales channels. You will manage inventory, process returns, update product content, and respond to customer inquiries via email and chat.

You’ll coordinate with shipping carriers, track shipments, and contribute to operational reports, aiming to improve efficiency in a fast-paced environment.