Dubai Retail Department Lead & Customer Service Champion

Al Futtaim Private Company LLC; Dubai; Vor Ort; AED 80.000 - 120.000; Vollzeit

Jobbeschreibung

Job Overview – Department Manager / Duty Manager – Dubai, UAE

We are seeking a dynamic and experienced Department Manager / Duty Manager to oversee daily operations, team performance, and customer satisfaction within a fast-paced retail environment in Dubai, United Arab Emirates. This leadership role involves managing staff, optimizing sales performance, maintaining visual standards, and ensuring exceptional service delivery.

Key Responsibilities

✅ Customer Service Excellence

• Coach and guide the team daily to deliver outstanding customer service at the department level.

• Act as a customer service champion—supporting, training, and developing the team to provide a world-class shopping experience.

• Address customer feedback and ensure timely follow-up and resolution within the department.

• Engage with customers on the floor, ensuring a welcoming, knowledgeable, and helpful shopping environment.

✅ Store Operations

• Oversee and execute opening and closing procedures of the store in line with company standards.

• Plan and manage staff coverage to ensure all store operations are smooth and efficient.

• Implement and maintain company visual merchandising standards and store layouts.

• Conduct daily floor walks, drive sales through coaching, and optimize performance with a focus on conversion and basket value.

• Ensure all safety, cash handling, and operational procedures are strictly followed in line with company SOPs.

✅ People & Performance Management

• Onboard and train new hires, ensuring full induction and role clarity.

• Conduct regular Performance Development Reviews (PDRs) and address HR issues promptly and professionally.

• Lead by example, resolving conflicts and motivating team members to exceed performance expectations.

• Provide ongoing coaching, feedback, and development opportunities for team growth.

Required Skills & Experience

Core Competencies

• Strong understanding of customer service principles and sales techniques.

• Ability to lead, motivate, and develop a diverse team.

• Proven communication and interpersonal skills.

• Results-driven with a proactive, solution-focused mindset.

• Competent in MS Word and Excel for reporting and analysis.

• Able to work under pressure, handle challenges, and make informed decisions.

• Comfortable with occasional heavy lifting and physical activity.

Qualifications

• Bachelor’s Degree (preferred in Business, Retail Management, or related field).

• 5–7 years’ experience in a similar leadership role within the retail sector.

• Strong commercial acumen and ability to communicate effectively at all levels.

• Demonstrated ability to take initiative, drive results, and uphold company values.

Keywords for SEO & Targeting

Department Manager, Duty Manager, Retail Manager, Store Supervisor, Store Manager, Floor Manager, Retail Team Leader, Retail Operations Manager, Retail Jobs in Dubai, Customer Service Manager, Retail Duty Manager UAE, Sales Team Manager