Dubai Luxury Guest Relations Manager - Front Desk

Atlantis; Dubai; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Annual flights home

Staff travel perks

Discounted Kerzner rates

Job summary

Atlantis Resorts is seeking a Reception Manager - Guest Relations at Wavehouse in Dubai to lead the front-of-house welcome and deliver a personalized guest experience for resort guests, Dubai residents and regular guests.

The role focuses on delivering five-star service, building lasting relationships, and supporting both repeat and new business through attentive guest interaction and collaboration with the marketing teams.

Qualifications

• Passion for Food and Beverage and delivering exceptional guest experiences.
• Minimum of two to three years of experience in a similar role within a luxury hotel or restaurant.
• Excellent communication and interpersonal skills; poised, professional interaction with a diverse guest base.

Responsibilities

• Welcome guests with five-star service and ensure their needs and special requests are understood from arrival.
• Build relationships with hotel guests, suite guests, Dubai residents and regular customers to encourage repeat visits.
• Act as a sales ambassador by capturing new business and promoting repeat visits.
• Identify guest preferences, special requests, and individual requirements.
• Communicate guest information clearly to the restaurant management team.
• Maintain strong knowledge of Wavehouse and represent the brand confidently.
• Contribute to building and managing the guest database and loyalty initiatives.
• Collaborate with PR and marketing on upcoming events and promotions.

Job description

Atlantis Resorts is seeking a Reception Manager - Guest Relations at Wavehouse in Dubai to lead the front-of-house welcome and deliver a personalized guest experience for resort guests, Dubai residents and regular guests.

The role focuses on delivering five-star service, building lasting relationships, and supporting both repeat and new business through attentive guest interaction and collaboration with the marketing teams.