Dubai Luxury Concierge - Personal Guest Experience

Mandarin Oriental Hotel Group; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

MOstay complimentary nights

Room rate discounts

Health benefits

Wellness programmes

Duty meals

Duty transportation

Job summary

Mandarin Oriental Downtown Dubai, within the Concierge Department, seeks a Concierge Agent to provide five-star services to guests and colleagues. You will be creative and accommodating to guest needs and report to Chief Concierge.

You will engage guests, book travel and activities, maintain bookings with concierge software, and share Dubai's deep local knowledge to offer personal, well-informed recommendations and ensure guest satisfaction.

Qualifications

• Minimum 3 years of experience in a 5-star hotel, with at least 2 years in Concierge, Guest Relations, or Front Office.
• Previous work experience in Dubai is essential.
• Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.
• Excellent English communication skills; Arabic language skills are a plus.

Responsibilities

• Engage with guests to identify preferences and tailor experiences.
• Assist with bookings for travel, entertainment, dining, and activities.
• Maintain detailed records of guest requests and bookings.
• Provide local Dubai knowledge and informed recommendations.
• Ensure guest satisfaction and respond to requests and complaints.
• Foster collaboration and participate in team meetings.

Skills

Excellent English communication

Interpersonal skills

Organizational skills

Multitasking

Education

Senior school qualification or equivalent

Clefs d Or membership (a plus)

Tools

Microsoft Office

PSMS

Alice

Job description

Mandarin Oriental Downtown Dubai, within the Concierge Department, seeks a Concierge Agent to provide five-star services to guests and colleagues. You will be creative and accommodating to guest needs and report to Chief Concierge.

You will engage guests, book travel and activities, maintain bookings with concierge software, and share Dubai's deep local knowledge to offer personal, well-informed recommendations and ensure guest satisfaction.