Concierge Agent

Mandarin Oriental Hotel Group; Dubai; On-site; AED 70,000 - 110,000; Full time

Benefits offered by this job

MOstay complimentary nights

Room rate discounts

Health benefits

Wellness programmes

Duty meals

Duty transportation

Job summary

Mandarin Oriental Downtown Dubai, within the Concierge Department, seeks a Concierge Agent to provide five-star services to guests and colleagues. You will be creative and accommodating to guest needs and report to Chief Concierge.

You will engage guests, book travel and activities, maintain bookings with concierge software, and share Dubai's deep local knowledge to offer personal, well-informed recommendations and ensure guest satisfaction.

Qualifications

• Minimum 3 years of experience in a 5-star hotel, with at least 2 years in Concierge, Guest Relations, or Front Office.
• Previous work experience in Dubai is essential.
• Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.
• Excellent English communication skills; Arabic language skills are a plus.

Responsibilities

• Engage with guests to identify preferences and tailor experiences.
• Assist with bookings for travel, entertainment, dining, and activities.
• Maintain detailed records of guest requests and bookings.
• Provide local Dubai knowledge and informed recommendations.
• Ensure guest satisfaction and respond to requests and complaints.
• Foster collaboration and participate in team meetings.

Skills

Excellent English communication

Interpersonal skills

Organizational skills

Multitasking

Education

Senior school qualification or equivalent

Clefs d Or membership (a plus)

Tools

Microsoft Office

PSMS

Alice

Job description

About the job

About the job Based At the Mandarin Oriental Downtown Dubai within the Concierge Department in Dubai the Concierge Agent is responsible for providing five-star services to all guests and colleagues The Concierge Agent will be creative and accommodating to all of the guest s needs and requests Concierge Agent reports to Chief Concierge

As a Concierge Agent you will be responsible for the following duties

• Engage guests in meaningful conversations to identify preferences and anticipate their complete needs for a personalized and successful experience
• Assist with booking and organizing travel entertainment dining and cultural activities while providing clear and accurate directions and transportation options
• Maintain detailed records of guest requests and bookings using concierge software and communicate key updates and challenges with management and colleagues
• Possess deep local knowledge of Dubai including transportation dining nightlife shopping arts and cultural venues ensuring all recommendations are personal and well-informed
• Ensure guest satisfaction throughout the stay by delivering service aligned with MOHG Legendary Quality Experiences LQEs and responding effectively to all requests and complaints
• Foster collaboration participate in team meetings and act as a role model with strong communication empathy and commitment to service excellence

Our commitment to you Learning amp Development

Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay

When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Colleague Comfort and Convenience Benefit from comfortable accommodation a duty transportation and duty meals to ensure your work experience is both enjoyable and hassle-free nbsp

Qualifications and Requirements

• Holds a senior school qualification or equivalent; Clefs d Or membership is a plus.
• Has a minimum of 3 years experience in a 5-star hotel environment, with at least 2 years in Concierge, Guest Relations, or Front Office roles.
• Previous work experience in Dubai is essential.
• Proficient in Microsoft Office, PSMS, Alice, and other relevant front office systems.
• Excellent English communication skills; additional language skills such as Arabic are preferred.
• Strong customer service orientation, interpersonal and organizational skills, with the ability to multitask, prioritize, and work flexible shifts in a fast-paced environment.