Lux Front Desk Agent – Downtown Dubai

Mandarin Oriental Group; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Wellbeing programs

Duty meals

Duty transportation

Competitive salary

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Front Desk Agent to join our Front Office team. You will greet guests, check in/out, and coordinate with Concierge, Housekeeping and Reservations to ensure a seamless experience.

Role requires 2+ years in a 5-star hotel, strong English communication, and proficiency with MS Office/PSMS. Occasional evenings and weekends are expected to support a luxury guest journey.

Qualifications

• Senior school qualification with at least 2 years’ experience in a 5-star hotel environment, including 1 year in Front Office.
• Proficient in Microsoft Office, PSMS, and other Front Office systems.
• Communicates effectively in English; additional language skills in Arabic or others are preferred.

Responsibilities

• Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.
• Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.
• Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.
• Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.
• Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.
• Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.

Skills

Microsoft Office

PSMS

Front Office systems

English language

Customer service

Arabic language

Education

Senior school qualification

Tools

Microsoft Office

PSMS

Front Office systems

Job description

Mandarin Oriental Downtown, Dubai is seeking a Front Desk Agent to join our Front Office team. You will greet guests, check in/out, and coordinate with Concierge, Housekeeping and Reservations to ensure a seamless experience.

Role requires 2+ years in a 5-star hotel, strong English communication, and proficiency with MS Office/PSMS. Occasional evenings and weekends are expected to support a luxury guest journey.