Dubai Spa Concierge — Guest Experience Ambassador

Spa Concierge - Mandarin Oriental Jumeira - Dubai; Dubai; On-site; AED 66,960 - 100,440; Full time

Job summary

Mandarin Oriental Jumeira in Dubai seeks a Spa Concierge to welcome guests, manage appointments, and support therapists. You will maintain reception and retail areas, ensure clean, orderly spaces, and uphold Safe, Sound and Sustainable standards.

The role requires excellent English, strong customer service skills, 1 year hospitality experience, and ability to work as part of a team in a luxury, five‑star hotel setting within the Middle East.

Qualifications

• Clear and effective communication with guests and colleagues.
• Strong interpersonal skills and a customer-focused mindset.
• English language skills required; Arabic desirable.

Responsibilities

• Understand and comply with all hotel policies and SOPs.
• Safeguard guest data and follow data protection guidelines.
• Support spa operations including reception, retail, and consultations.
• Maintain SpaSoft records and ensure cleanliness of reception and retail areas.
• Greet guests warmly, provide tours, and assist with spa journeys.
• Assist therapists in setup and post-treatment duties.
• Meet sales targets and promote spa services and products.

Skills

Clear communication

Interpersonal skills

Customer service attitude

English proficiency

Education

Senior School qualification or equivalent

Hotel school graduates preferred

Tools

SpaSoft

Job description

Mandarin Oriental Jumeira in Dubai seeks a Spa Concierge to welcome guests, manage appointments, and support therapists. You will maintain reception and retail areas, ensure clean, orderly spaces, and uphold Safe, Sound and Sustainable standards.

The role requires excellent English, strong customer service skills, 1 year hospitality experience, and ability to work as part of a team in a luxury, five‑star hotel setting within the Middle East.