Dubai Luxury Concierge General Manager

QOS Concierge; Dubai; On-site; AED 670,000 - 1,116,000; Full time

Job summary

QOS Concierge in Dubai seeks an experienced General Manager to oversee daily operations, ensuring discreet, high-quality concierge services for transportation, accommodation, and bespoke experiences. This on-site, full-time role requires leadership of staff, KPI setting, budget oversight, and maintaining exemplary confidentiality for ultra-high-net-worth clients.

You will develop strategic partnerships with luxury vendors, monitor performance, and drive process improvements while collaborating

Qualifications

• Proven experience in luxury hospitality operations or general management.
• Strong leadership, people coaching, and conflict resolution.
• Excellent English communication; additional languages (Arabic or others) are a plus.

Responsibilities

• Oversee day-to-day operations and service standards for high-net-worth clients.
• Build strategic partnerships with luxury vendors and negotiate contracts.
• Set KPIs, manage budgets, ensure compliance with local regulations.
• Guide and develop staff across multi-channel client requests.

Skills

Leadership

People management

Client relationship management

Budgeting

Contract negotiation

Organizational skills

English proficiency

Arabic language advantage

On-site operations

Education

Bachelor’s degree in Business

Bachelor’s degree in Hospitality Management

Tools

WhatsApp

CRM systems

Job description

QOS Concierge in Dubai seeks an experienced General Manager to oversee daily operations, ensuring discreet, high-quality concierge services for transportation, accommodation, and bespoke experiences. This on-site, full-time role requires leadership of staff, KPI setting, budget oversight, and maintaining exemplary confidentiality for ultra-high-net-worth clients.

You will develop strategic partnerships with luxury vendors, monitor performance, and drive process improvements while collaborating