Senior Front Office Leader - Rooms & Guest Services

Confidential Careers; Dubai; On-site; AED 350,000 - 700,000; Full time

Job summary

Confidential Careers in Dubai seeks an Executive Assistant Manager - Rooms to lead Front Desk, Guest Services, and Concierge with a focus on luxury guest experiences and strategic operations.

You will drive Forbes Travel Guide and LQA standards, oversee staffing and budgets, and partner with hotel leadership to ensure seamless arrivals and departures for a globally discerning guest mix.

Qualifications

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
• Minimum 8 years of progressive leadership experience in Front Office Operations within luxury hotels.
• Minimum 3 years of experience in a senior Front Office leadership role such as Director of Front Office, Hotel Manager, Director of Rooms, or Assistant Executive Assistant Manager.
• Proven experience managing large Front Office teams in a luxury hotel environment.
• Strong knowledge of Front Desk, Guest Services, Concierge, VIP handling, and service excellence programs.
• Experience with Forbes Travel Guide, LQA, and luxury guest service standards is highly preferred.

Responsibilities

• Provides strategic leadership and oversight of all Front Office operations, including Front Desk, Guest Services, and Concierge.
• Ensures seamless guest arrival, in-house experience, and departure processes.
• Maintains the highest levels of guest satisfaction and operational excellence.
• Reviews operational performance and implements continuous improvement initiatives.
• Oversees daily operations to ensure efficient guest flow and service delivery.
• Leads departmental planning and execution to meet business objectives.
• Ensures appropriate staffing levels and manpower planning based on business demands.
• Partners with Revenue Management to optimize room inventory management and guest satisfaction.

Skills

Front Office Leadership

Front Desk

Guest Services

Concierge

Forbes Travel Guide

LQA

Luxury service standards

Staffing & scheduling

Budgeting & cost control

Revenue management collaboration

Education

Bachelor's Degree in Hospitality Management / Hotel Management / Business Administration

Job description

Confidential Careers in Dubai seeks an Executive Assistant Manager - Rooms to lead Front Desk, Guest Services, and Concierge with a focus on luxury guest experiences and strategic operations.

You will drive Forbes Travel Guide and LQA standards, oversee staffing and budgets, and partner with hotel leadership to ensure seamless arrivals and departures for a globally discerning guest mix.