Dubai Luxury Concierge – Front Office at a 5-Star Hotel

Concierge - Burj Al Arab Jumeirah, Dubai; Dubai Emirate; On-site; AED 72,000 - 108,000; Full time

Benefits offered by this job

Housing

Annual flight tickets

Medical coverage

Dental coverage

Life and accident insurance

Retail discounts

Employee dining discount

Hotel rate discounts

Job summary

Concierge - Burj Al Arab Jumeirah, Dubai is seeking a frontline concierge to deliver personalised, warm and efficient service to guests. The role sits in a luxury Front Office environment, with responsibilities across guest assistance, mail handling, and travel arrangements.

The ideal candidate will have a High School certification, English fluency, and experience in a five-star hotel Front Office. Proficiency in Opera and MS Office is expected, plus a willingness to work across departments and

Qualifications

• High School certification is required.
• Fluent or strong English speaking and writing essential.
• Experience in customer service within a five-star Front Office environment.
• Operates Opera Front Office and MS Office applications.
• Ability to communicate across hotel departments.
• Knowledge of multiple languages including Arabic is desirable.

Responsibilities

• Work on rotation within the Front Office to maximise guest satisfaction.
• Assist guests with mail, messages, packages and travel bookings.
• Maintain brochures, maps and information for tourists and business travellers.
• Coordinate taxis and chauffeur services for guests.
• Supervise lobby guest services and coordinate with other departments.
• Adhere to fire, hygiene, health and safety policies.

Skills

Opera Systems Knowledge

Customer Service Experience

English Proficiency

Microsoft Office

Education

High School Certification

Tools

Opera Front Office System

Microsoft Office Suite

Job description

Concierge - Burj Al Arab Jumeirah, Dubai is seeking a frontline concierge to deliver personalised, warm and efficient service to guests. The role sits in a luxury Front Office environment, with responsibilities across guest assistance, mail handling, and travel arrangements.

The ideal candidate will have a High School certification, English fluency, and experience in a five-star hotel Front Office. Proficiency in Opera and MS Office is expected, plus a willingness to work across departments and