Front Desk Concierge & Guest Experience Lead

Accor; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Accor's Swissotel Al Murooj Dubai is seeking a Front Office professional to oversee guest reception, check-in/check-out, and daily operations. You will engage guests with a warm, professional demeanor, manage requests, and coordinate with departments to ensure a seamless experience for luxury guests in a prime downtown Dubai hotel.

The role requires strong English communication, a polished appearance, and the ability to multitask in a fast-paced luxury environment while learning hotel systems

Qualifications

• College graduate with strong command of English.
• Professional appearance aligned with luxury hospitality.
• Ability to manage multiple priorities and stay composed.
• Willingness to learn hotel management and POS systems.
• Excellent interpersonal and customer-focused communication.

Responsibilities

• Assist daily arrivals and room allocations.
• Register and process guest check-ins.
• Handle cashiering, foreign exchange, and night audit tasks.
• Provide courteous service and respond to requests.
• Help with information counter and concierge duties.
• Support upselling and report on daily activities.
• Maintain reports and ensure security key control.

Skills

English fluency

Customer service

Communication skills

Multitasking

Professional appearance

Education

College Graduate

Tools

Hotel management software

POS software

Booking system

Job description

Accor's Swissotel Al Murooj Dubai is seeking a Front Office professional to oversee guest reception, check-in/check-out, and daily operations. You will engage guests with a warm, professional demeanor, manage requests, and coordinate with departments to ensure a seamless experience for luxury guests in a prime downtown Dubai hotel.

The role requires strong English communication, a polished appearance, and the ability to multitask in a fast-paced luxury environment while learning hotel systems