Concierge - Burj Al Arab Jumeirah, Dubai

Concierge - Burj Al Arab Jumeirah, Dubai; Dubai Emirate; On-site; AED 72,000 - 108,000; Full time

Benefits offered by this job

Housing

Annual flight tickets

Medical coverage

Dental coverage

Life and accident insurance

Retail discounts

Employee dining discount

Hotel rate discounts

Job summary

Concierge - Burj Al Arab Jumeirah, Dubai is seeking a frontline concierge to deliver personalised, warm and efficient service to guests. The role sits in a luxury Front Office environment, with responsibilities across guest assistance, mail handling, and travel arrangements.

The ideal candidate will have a High School certification, English fluency, and experience in a five-star hotel Front Office. Proficiency in Opera and MS Office is expected, plus a willingness to work across departments and

Qualifications

• High School certification is required.
• Fluent or strong English speaking and writing essential.
• Experience in customer service within a five-star Front Office environment.
• Operates Opera Front Office and MS Office applications.
• Ability to communicate across hotel departments.
• Knowledge of multiple languages including Arabic is desirable.

Responsibilities

• Work on rotation within the Front Office to maximise guest satisfaction.
• Assist guests with mail, messages, packages and travel bookings.
• Maintain brochures, maps and information for tourists and business travellers.
• Coordinate taxis and chauffeur services for guests.
• Supervise lobby guest services and coordinate with other departments.
• Adhere to fire, hygiene, health and safety policies.

Skills

Opera Systems Knowledge

Customer Service Experience

English Proficiency

Microsoft Office

Education

High School Certification

Tools

Opera Front Office System

Microsoft Office Suite

Job description

Concierge - Burj Al Arab Jumeirah, Dubai

About Jumeirah and the Hotel:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 8,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world’s most followed hotel on Instagram and has been consistently voted the world's most luxurious hotel. Features include nine restaurants and bars; in-suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel’s Rolls‑Royce fleet and The Terrace, a one‑of‑a‑kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, jacuzzi and stunning views of the Arabian Gulf.

About the role

To ensure all guests are given a personalised warm, friendly, courteous and efficient service at all times.

Main Duties

• To work on a rotation basis within the Front Office, ensuring maximum guest satisfaction and adhering to the standard required by the hotel
• To be aware of all activities inside and outside the hotel and its layout
• To extend a personal service to the guests and assist them in all their requirements
• To handle the guest’s mail, take telephone messages and ensure that all faxes, mails, and messages are distributed promptly
• To handle packages, parcels and send unclaimed mail back to the sender
• To ensure that there exists an up‑to‑date selection of booklets, guides, maps and brochures for tourists and business travellers
• To place emphasis on in‑house restaurants and its facilities
• Offer assistance for postal services
• To arrange taxis, chauffeur‑hire limousines and booking of travel, entertainment and tour arrangements for the guests
• To supervise the guest services in the lobby and ensure that all areas are covered and kept clean
• To maintain good working with his own colleagues and all other departments
• To be prepared to work any duty assigned by the management
• To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety
• To maintain a high standard of personal appearance and hygiene at all times
• To respond to any changes in the Front Office function as dictated by the hotel

About You

• High School Certified
• Male/Female between 21 and 30 years of age
• Speaks, writes and is able to type in English fluently
• Previous Opera Systems Knowledge
• Pleasing personality
• Customer service experience in a five star environment in Front Office
• At least one year hotel experience
• Proficiency in spoken and written business English
• Competent in Opera
• Competent in Microsoft Office applications
• Able to effectively communicate with all levels of colleagues and management
• Complaint handling/Previous experience in a 5* hotel
• Speak one additional language, Arabic highly desirable

About the Benefits

This position offers a highly competitive salary and package which includes housing, annual flight tickets, medical and dental coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B outlets and reduced hotel rates.

Location: Dubai

Address: Umm Suqeim 3