Dubai Guest Experience Ambassador

Subarashi Real Estate; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality establishment in Dubai seeks a Guest Relations Officer to create memorable experiences for guests. The ideal candidate will possess excellent communication skills and a commitment to outstanding service. Responsibilities include welcoming guests, managing inquiries, coordinating with departments, and enhancing guest experiences. Candidates should have prior experience in hospitality, fluency in English, and attention to detail. Competitive salary starts at 4k, with possible bonuses.

Qualifications

• Prior experience in a guest relations or customer service role in the hospitality industry.
• Fluency in English; knowledge of additional languages is a plus.
• Strong organisational skills with attention to detail.

Responsibilities

• Welcome guests upon arrival, providing information about the hotel and its amenities.
• Handle guest inquiries and complaints with professionalism.
• Coordinate with housekeeping and maintenance to ensure guest rooms are prepared.
• Maintain knowledge of local attractions to provide recommendations.
• Assist in organizing guest activities and events.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Abilities

Attention to Detail

Technical Proficiency

Tools

Hotel Management Software

Microsoft Office Suite

Job description

A leading hospitality establishment in Dubai seeks a Guest Relations Officer to create memorable experiences for guests. The ideal candidate will possess excellent communication skills and a commitment to outstanding service. Responsibilities include welcoming guests, managing inquiries, coordinating with departments, and enhancing guest experiences. Candidates should have prior experience in hospitality, fluency in English, and attention to detail. Competitive salary starts at 4k, with possible bonuses.