Dubai Customer Support Specialist (Bilingual)

Jobspointer; Dubai; On-site; AED 33,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Overtime pay

Accommodation allowance

Transportation support

Health insurance

Paid annual leave

Job summary

Careem is seeking a friendly Customer Service Representative to join its Dubai support team. The role involves handling inquiries via phone, chat, or email, resolving issues, and ensuring a smooth customer experience in alignment with internal teams.

Fluency in English is essential; Arabic is a plus. Ideal candidates have 1–2 years in customer service, basic computer and CRM skills, and a positive, team-oriented attitude.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Good English communication skills; Arabic a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints in a professional manner.
• Provide accurate information about services and policies.
• Maintain records of customer interactions.
• Escalate complex issues to the relevant department.
• Follow company guidelines and service standards.
• Support customers to ensure satisfaction.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Listening skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM software

Job description

Careem is seeking a friendly Customer Service Representative to join its Dubai support team. The role involves handling inquiries via phone, chat, or email, resolving issues, and ensuring a smooth customer experience in alignment with internal teams.

Fluency in English is essential; Arabic is a plus. Ideal candidates have 1–2 years in customer service, basic computer and CRM skills, and a positive, team-oriented attitude.