Bilingual Customer Care Specialist (Arabic/English)

Confidential Company; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Confidential Company in Dubai is seeking a Contact Center Agent to handle service calls with proper greetings and timely responses. You will meet performance standards, resolve customer issues, educate customers about services, and escalate where needed.

The role involves data entry, follow-ups, process improvements, and teamwork to maintain high service levels in a UAE contact center environment. The ideal candidate has a graduate or high school diploma, strong Arabic/English communication

Qualifications

• Graduate or High school diploma or equivalent.

Responsibilities

• Answer calls with appropriate greetings and timely responses.
• Meet customer service performance standards.
• Identify and handle customer requests completely and accurately; resolve issues to customer satisfaction.
• Educate customers about services and direct them toward resources for help.
• Escalate issues when complete resolution requires escalation.
• Schedule or follow up on customer interactions per guidelines.
• Enter customer data into the contact center database as required.
• Suggest process improvements and participate in center initiatives.

Skills

Arabic-English communication

Customer service

Telemarketing

Data entry

Education

Graduate or high school diploma

Job description

Confidential Company in Dubai is seeking a Contact Center Agent to handle service calls with proper greetings and timely responses. You will meet performance standards, resolve customer issues, educate customers about services, and escalate where needed.

The role involves data entry, follow-ups, process improvements, and teamwork to maintain high service levels in a UAE contact center environment. The ideal candidate has a graduate or high school diploma, strong Arabic/English communication