Customer Service Representative

Jobspointer; Dubai; On-site; AED 33,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Overtime pay

Accommodation allowance

Transportation support

Health insurance

Paid annual leave

Job summary

Careem is seeking a friendly Customer Service Representative to join its Dubai support team. The role involves handling inquiries via phone, chat, or email, resolving issues, and ensuring a smooth customer experience in alignment with internal teams.

Fluency in English is essential; Arabic is a plus. Ideal candidates have 1–2 years in customer service, basic computer and CRM skills, and a positive, team-oriented attitude.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience preferred.
• Good English communication skills; Arabic a plus.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer complaints in a professional manner.
• Provide accurate information about services and policies.
• Maintain records of customer interactions.
• Escalate complex issues to the relevant department.
• Follow company guidelines and service standards.
• Support customers to ensure satisfaction.

Skills

Customer service

Communication skills

Problem solving

Teamwork

Listening skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

CRM software

Job description

Job Description

Careem is looking for a friendly and customer-focused Customer Service Representative to join its support team in Dubai. This role is ideal for candidates who enjoy helping people and solving problems.

As a Customer Service Representative, you will handle customer inquiries, resolve complaints, and provide support through phone, chat, or email. You will work closely with internal teams to ensure a smooth customer experience.

This role is suitable for candidates searching for Jobs in Dubai and UAE Jobs for Foreigners who have strong communication and service skills.

Key Responsibilities

1. Respond to customer inquiries via phone, email, or chat
2. Resolve customer complaints in a professional manner
3. Provide accurate information about services and policies
4. Maintain records of customer interactions
5. Escalate complex issues to the relevant department
6. Follow company guidelines and service standards
7. Support customers to ensure satisfaction

Qualifications & Skills

• High school diploma or equivalent
• 1–2 years of experience in customer service
• Good English communication skills (Arabic is a plus)
• Basic computer skills and CRM knowledge
• Strong problem-solving and listening skills
• Ability to work in a fast-paced environment
• Positive attitude and teamwork skills

Work Conditions

• 8–9 hours per day, 5–6 days a week
• Shift-based work (day/night shifts may apply)
• Office or call center environment
• Fast-paced and customer-focused setting

Benefits

1. Competitive monthly salary
2. Overtime pay as per UAE labor law
3. Accommodation or allowance (if applicable)
4. Transportation support (if applicable)
5. Health insurance
6. Paid annual leave and public holidays

Visa Sponsorship Information

Careem may support employment visa processing for qualified international candidates based on UAE labor laws and company policies. Visa Sponsorship Jobs UAE depend on eligibility, company needs, and government approval. No visa or job is guaranteed without proper legal process.

About the Company

Careem is a leading technology platform in the Middle East, offering ride-hailing, food delivery, and digital payment services. The company focuses on improving everyday life through innovation and customer service.

FAQs

1. Can foreigners apply for this job?
Yes, international candidates can apply under UAE Jobs for Foreigners.

2. Is experience required?
Yes, 1–2 years of customer service experience is preferred.

3. What is the salary range?
The salary ranges from AED 3,000 to AED 4,500 per month.

4. What are the working hours?
Typically 8–9 hours per day, with shift-based schedules.

5. Does the company provide visa support?
The company may assist with visa processing based on UAE labor laws and eligibility.