Bilingual Customer Service Agent - Arabic & English

AE Jobs; Dubai; On-site; AED 71,089 - 85,150; Full time

Job summary

Star Services in Dubai is hiring a Customer Service Agent to join its team. The role requires fluent Arabic and English, and experience in customer service or call center environments.

You will provide multi-channel support, maintain accurate CRM records, and escalate complex issues as needed. Knowledge of MS Office and CRM systems is preferred, and the position offers a dynamic, fast-paced work culture with growth opportunities.

Qualifications

• Fluency in both Arabic and English (spoken and written).
• 2–4 years of experience in customer service or a call center environment.
• Experience in transportation, mobility, logistics, ride-hailing, or technology industry is preferred.

Responsibilities

• Provide professional customer support through various communication channels.
• Respond to customer inquiries and resolve issues promptly and efficiently.
• Deliver accurate information regarding products, services, and company policies.
• Maintain detailed customer records using CRM systems.
• Escalate complex cases to the appropriate departments when necessary.
• Ensure a high level of customer satisfaction by delivering exceptional service.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Follow company procedures and service quality standards.

Skills

Bilingual Arabic & English

Communication

Problem-solving

Tools

CRM systems

MS Office

Job description

Star Services in Dubai is hiring a Customer Service Agent to join its team. The role requires fluent Arabic and English, and experience in customer service or call center environments.

You will provide multi-channel support, maintain accurate CRM records, and escalate complex issues as needed. Knowledge of MS Office and CRM systems is preferred, and the position offers a dynamic, fast-paced work culture with growth opportunities.