Bilingual Car Rental Support Agent — Arabic/English

Royal Mode LLC; Dubai; Presencial; AED 61.000 - 73.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Growth opportunities

Friendly, supportive team

Descripción de la vacante

Royal Mode LLC in Dubai seeks a friendly Customer Service Agent fluent in Arabic and English. You will be the first point of contact across calls, WhatsApp, email and social media for enquiries, bookings and support.

Responsibilities include handling inquiries, quotations, reservations, extensions and cancellations, explaining terms and options, coordinating with operations, resolving complaints, and maintaining accurate records. UAE licence required.

Formación

• Native Arabic speaker with excellent spoken and written Arabic
• High-level professional English, spoken and written
• 1+ year of customer service experience
• Knowledge of UAE geography and rental regulations
• UAE driving licence and willingness to learn company processes

Responsabilidades

• Answer calls, WhatsApp, email and social media messages in English and Arabic
• Handle car rental enquiries, quotations, reservations, extensions and cancellations
• Explain rental terms, deposits, insurance, mileage, Salik/fines and payment options clearly
• Coordinate with operations on vehicle availability, delivery and collection
• Resolve complaints and follow up to ensure customer satisfaction
• Keep accurate customer and booking records
• Offer add-ons like child seats, GPS, extra insurance and longer rental plans

Conocimientos

Arabic language

English language

Customer service

Communication

Problem-solving

Herramientas

CRM tools

Microsoft Office

WhatsApp Business

Descripción del empleo

Royal Mode LLC in Dubai seeks a friendly Customer Service Agent fluent in Arabic and English. You will be the first point of contact across calls, WhatsApp, email and social media for enquiries, bookings and support.

Responsibilities include handling inquiries, quotations, reservations, extensions and cancellations, explaining terms and options, coordinating with operations, resolving complaints, and maintaining accurate records. UAE licence required.