Dubai Customer Support & Solutions Specialist

Qureos; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

PrimeBox is seeking a hands-on Customer Support Specialist in Dubai to manage inquiries via WhatsApp and phone, convert leads, and assist clients through the full service and payment process. The role requires strong English communication, excellent customer service, and CRM proficiency in a fast-growing logistics environment.

The ideal candidate will handle bookings, coordinate pickups, and maintain accurate CRM records while ensuring a proactive, customer-oriented approach.

Qualifications

• 2+ years of customer support or sales experience.
• Excellent English communication and customer service skills.
• Strong organizational and multitasking abilities.
• Experience with CRM systems.
• Proactive, customer-oriented approach.
• Knowledge of UAE market is a plus.

Responsibilities

• Handle incoming inquiries via WhatsApp and phone.
• Advise customers on storage solutions and pricing.
• Process bookings and update CRM records.
• Coordinate pickups, transport, and warehouse arrangements.
• Support customers through the storage process.
• Follow up on payments and balances.

Skills

Customer service

CRM

Communication

Organization

Tools

CRM software

Job description

PrimeBox is seeking a hands-on Customer Support Specialist in Dubai to manage inquiries via WhatsApp and phone, convert leads, and assist clients through the full service and payment process. The role requires strong English communication, excellent customer service, and CRM proficiency in a fast-growing logistics environment.

The ideal candidate will handle bookings, coordinate pickups, and maintain accurate CRM records while ensuring a proactive, customer-oriented approach.