Customer Support

Qureos; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

PrimeBox is seeking a hands-on Customer Support Specialist in Dubai to manage inquiries via WhatsApp and phone, convert leads, and assist clients through the full service and payment process. The role requires strong English communication, excellent customer service, and CRM proficiency in a fast-growing logistics environment.

The ideal candidate will handle bookings, coordinate pickups, and maintain accurate CRM records while ensuring a proactive, customer-oriented approach.

Qualifications

• 2+ years of customer support or sales experience.
• Excellent English communication and customer service skills.
• Strong organizational and multitasking abilities.
• Experience with CRM systems.
• Proactive, customer-oriented approach.
• Knowledge of UAE market is a plus.

Responsibilities

• Handle incoming inquiries via WhatsApp and phone.
• Advise customers on storage solutions and pricing.
• Process bookings and update CRM records.
• Coordinate pickups, transport, and warehouse arrangements.
• Support customers through the storage process.
• Follow up on payments and balances.

Skills

Customer service

CRM

Communication

Organization

Tools

CRM software

Job description

Job description

About the Role
PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, we're looking for a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.

Key Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Requirements

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.