Customer Support

TradesApp; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

PrimeBox in Dubai is seeking a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients through the full service and payment process.

You will handle inquiries via WhatsApp and phone, advise on storage options and pricing, process bookings, coordinate pickups and warehouse arrangements, and ensure accurate CRM records while following up on payments.

UAE-based experience is a plus.

Qualifications

• 2+ years in customer support, sales or similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.

Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Skills

CRM experience

Customer service

English proficiency

Organizational skills

Multitasking

Proactive approach

Job description

Job Description:

We’re hiring on behalf of one of our partner companies. Please note that the position below is for our partner organization, and the company-specific details, requirements, and responsibilities are mentioned in the job description.

About the Role

PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, were looking for a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.

Key Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Requirements

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.