Customer Support

Ikonhouse LLC; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

PrimeBox in Dubai is seeking a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients through the full service and payment process.

You will handle WhatsApp and phone inquiries, advise on storage options and pricing, and coordinate bookings and CRM updates to ensure smooth operations.

Qualifications

• 2+ years in customer support or sales role.
• Excellent communication and customer service.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.

Responsibilities

• Handle incoming inquiries via WhatsApp and phone.
• Consult customers on storage solutions and pricing.
• Process bookings and update CRM records.
• Coordinate pickups, transport, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on payments and outstanding balances.

Skills

Customer support

Sales

CRM experience

Communication skills

Organizational skills

Multitasking

Proactive

Tools

CRM software

Job description

Job Description:

We’re hiring on behalf of one of our partner companies. Please note that the position below is for our partner organization, and the company-specific details, requirements, and responsibilities are mentioned in the job description.

About the Role

PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, were looking for a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.

Key Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Requirements

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.