Customer Support

VN Capitals; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

PrimeBox in Dubai is seeking a hands-on Customer Support Specialist to manage inquiries via WhatsApp and phone, advise customers on storage options and pricing, and guide them through bookings and the payment process.

You will maintain customer information in the CRM, coordinate pickups and warehouse arrangements, and support clients throughout the storage journey to ensure a seamless experience.

Qualifications

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.

Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Skills

Customer support

Communication skills

CRM systems

Multitasking

Organizational skills

Proactive approach

Tools

WhatsApp

CRM software

Job description

About the Role

PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, we're looking for a hands‑on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.

Key Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Requirements

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.