Customer Support

Qureos; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

PrimeBox in Dubai is seeking a hands-on Customer Support Specialist to manage inquiries via WhatsApp and phone, convert leads, and support clients throughout the full service and payment process.

You will advise on storage solutions, coordinate pickups and warehouse arrangements, and maintain CRM records to ensure smooth bookings and timely payments. This role requires excellent English communication and a proactive, customer-focused mindset.

Qualifications

• 2+ years of experience in customer support, sales, or a similar role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.

Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Skills

2+ years experience

Communication skills

Organizational skills

Multitasking

Customer-oriented

English proficiency

UAE experience

Tools

CRM systems

Job description

About the Role

PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, we're looking for a hands‑on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.

Key Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and available options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Requirements

• 2+ years of experience in customer support, sales, or a similar customer-facing role.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.