Customer Support

Urban Ridge Supplies; Dubai; On-site; AED 70,000 - 100,000; Full time

Job summary

PrimeBox in Dubai is seeking a hands-on Customer Support Specialist to manage inquiries via WhatsApp and phone, assist customers with storage solutions, pricing, bookings, and guide them through the full service and payment process.

You will maintain CRM records, coordinate pickups and warehouse arrangements, and follow up on payments. UAE experience is a plus, and excellent English communication is essential.

Qualifications

• 2+ years in customer support, sales, or similar.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Customer-oriented and proactive approach.
• Experience with CRM systems.
• Excellent English communication skills.
• UAE experience is a plus.

Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.
• Consult customers on storage solutions, pricing, and options.
• Process bookings, maintain customer information, and update CRM records.
• Coordinate pickups, transportation, and warehouse arrangements.
• Support customers throughout the storage process.
• Follow up on customer payments and outstanding balances.

Skills

Customer support

CRM experience

English fluency

Communication

Organization

Multitasking

Proactive approach

Tools

CRM software

Job description

We’re hiring on behalf of one of our partner companies. Please note that the position below is for our partner organization, and the company-specific details, requirements, and responsibilities are mentioned in the job description.

About the Role

PrimeBox is a fast-growing self-storage and logistics company in Dubai. We offer self-storage units, moving & packing, and business fulfilment services. As we scale, we're looking for a hands-on Customer Support Specialist to manage incoming inquiries, convert leads into customers, and support clients throughout the full service and payment process.

Key Responsibilities

• Manage incoming customer inquiries via WhatsApp and phone.

• Consult customers on storage solutions, pricing, and available options.

• Process bookings, maintain customer information, and update CRM records.

• Coordinate pickups, transportation, and warehouse arrangements.

• Support customers throughout the storage process.

• Follow up on customer payments and outstanding balances.

Requirements

• 2+ years of experience in customer support, sales, or a similar customer-facing role.

• Excellent communication and customer service skills.

• Strong organizational and multitasking abilities.

• Customer-oriented and proactive approach.

• Experience with CRM systems.

• Excellent English communication skills.

• UAE experience is a plus.