Dubai Concierge Assistant - Guest Experience & Reservations

BrightMark GmbH; Dubai; On-site; AED 52,000 - 63,000; Part time

Job summary

BrightMark GmbH in Dubai is seeking a customer-oriented Concierge Assistant to join our team. You will greet guests, assist with check-in/out, respond to inquiries, and ensure guest needs are met during their stay.

The ideal candidate speaks fluent English, has customer service experience in hospitality, and can multitask while coordinating with other departments. Candidates must have Dubai work eligibility; note that no accommodation is provided.

Qualifications

• Fluent English with excellent communication skills.
• Experience in customer service, preferably hospitality.
• Familiarity with Dubai attractions, restaurants, and transport.
• Strong organizational and multitasking abilities.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Respond to inquiries and provide local recommendations.
• Assist with reservations or transportation bookings.
• Handle requests promptly with a professional demeanor.
• Record guest preferences and special requests for personalized service.
• Coordinate with other departments to fulfill requests (room service, housekeeping).
• Maintain a clean and presentable lobby area.

Skills

Fluent English

Customer service

Hospitality knowledge

Organizational skills

Multitasking

Job description

BrightMark GmbH in Dubai is seeking a customer-oriented Concierge Assistant to join our team. You will greet guests, assist with check-in/out, respond to inquiries, and ensure guest needs are met during their stay.

The ideal candidate speaks fluent English, has customer service experience in hospitality, and can multitask while coordinating with other departments. Candidates must have Dubai work eligibility; note that no accommodation is provided.