Dubai Branch Customer Support Specialist

ADIB Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Customer Support Specialist to provide exceptional service and address customer inquiries effectively. This role involves assisting customers with their needs related to banking products and services while ensuring adherence to the operational policies of the bank. Ideal candidates should have a strong understanding of UAE banking practices, operational procedures, and be equipped with excellent communication skills. This role is vital for customer satisfaction and contributes significantly to branch success.

Qualifications

• Knowledge of ADIBs Operational Policies & Procedures.
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE.

Responsibilities

• Provide prompt and efficient service to all walk-in customers.
• Respond to Customer inquiries and resolve issues effectively.
• Proactively offer relevant Products and Services.

Skills

Knowledge of ADIBs Retail & institutional Banking products & services

Knowledge of UAE banking practices regulations & risks

Computer skills

Fair knowledge of service standards

Knowledge of Cross Sales

Job description

A leading banking institution in Dubai is seeking a Customer Support Specialist to provide exceptional service and address customer inquiries effectively. This role involves assisting customers with their needs related to banking products and services while ensuring adherence to the operational policies of the bank. Ideal candidates should have a strong understanding of UAE banking practices, operational procedures, and be equipped with excellent communication skills. This role is vital for customer satisfaction and contributes significantly to branch success.