Dubai-based Emirati CSM – FoodTech Ops & Growth

KitchenPark; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food tech company in the UAE is looking for a Customer Success Manager. You will engage operators of delivery-only businesses and drive customer retention efforts while looking for growth opportunities. Ideal candidates are Emirati nationals with experience in Customer Success, fluency in Arabic and English, and a passion for improving client satisfaction. This role is based in Dubai and requires on-site collaboration.

Qualifications

• 3-5 years of Customer Success experience.
• Must be a UAE national (Emirati).
• Proven track record of developing customer retention strategies.
• Strong analytical skills with attention to detail.
• Prince2 or PMP qualifications desirable.

Responsibilities

• Drive engagement of 50+ operators across UAE.
• Identify opportunities for customer growth.
• Develop and maintain reports for customer growth.
• Collaborate with internal teams to communicate customer portfolio health.

Skills

Customer Success experience

Fluent in Arabic and English

Data-driven problem solving

Relationship building

Analytical excellence

Job description

A leading food tech company in the UAE is looking for a Customer Success Manager. You will engage operators of delivery-only businesses and drive customer retention efforts while looking for growth opportunities. Ideal candidates are Emirati nationals with experience in Customer Success, fluency in Arabic and English, and a passion for improving client satisfaction. This role is based in Dubai and requires on-site collaboration.