Dubai-Based CSM: SaaS Renewals & Growth

Ideals; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading global B2B SaaS company is seeking a Customer Success Manager to join their team in Dubai. This role involves managing high-value B2B client accounts, focusing on renewals and client retention. The ideal candidate has at least three years of experience in account management or customer success within the SaaS sector and is proficient in English. The position offers substantial growth opportunities and promotes a customer-driven approach in a dynamic environment.

Benefits

Remote-first flexibility

Home workplace budget

Medical insurance

Access to Ideals Academy

Qualifications

• At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS.
• Proven track record managing a book of business of 50+ accounts.
• Experience driving MRR/ARR growth through renewals, upsells, or cross-sells.

Responsibilities

• Research and identify expected value and growth opportunities for new clients.
• Conduct kick-off training for new clients.
• Manage a portfolio of roughly 100 accounts with structured follow-ups.

Skills

Full professional proficiency in English (C1)

Customer-driven personality

Excellent communication skills

Empathetic and emotional intelligence skills

Proven track record for managing accounts

Ability to plan and prioritize

Job description

A leading global B2B SaaS company is seeking a Customer Success Manager to join their team in Dubai. This role involves managing high-value B2B client accounts, focusing on renewals and client retention. The ideal candidate has at least three years of experience in account management or customer success within the SaaS sector and is proficient in English. The position offers substantial growth opportunities and promotes a customer-driven approach in a dynamic environment.