Dubai Automotive Service Advisor – Customer & Upsell

Robinson & Co (Singapore) Pte Ltd; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Dubai-based UAE National Service Advisor in the Automotive sector will ensure a seamless customer journey, focusing on retention and profitability while upholding service values and safety standards.

You will drive upselling of packages, ensure quality service, and implement standard processes in a busy workshop, with continuous learning to stay current with technology and procedures.

Qualifications

• Diploma or degree in Mechanical/Automobile engineering.
• 3–6 years of workshop experience as Body & Paint Service Advisor.
• Proven customer service and sales experience in automotive service.

Responsibilities

• Provide exceptional customer service and retain customers.
• Upsell incremental packages to increase profitability.
• Ensure quality standards and follow SOPs.
• Implement 5S for operational efficiency.
• Stay updated on new technology and procedures.

Skills

Customer service

Sales techniques

Automotive parts knowledge

Education

Engineering diploma/degree (Mechanical/Automobile)

Job description

Dubai-based UAE National Service Advisor in the Automotive sector will ensure a seamless customer journey, focusing on retention and profitability while upholding service values and safety standards.

You will drive upselling of packages, ensure quality service, and implement standard processes in a busy workshop, with continuous learning to stay current with technology and procedures.