Automotive Service Advisor – Grow Sales & Customer Delight

Al-Futtaim; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Al-Futtaim in Dubai is seeking a Service Advisor to ensure a professional customer journey, uphold service standards and drive profitability through upselling and quality service.

The role emphasizes customer retention, adherence to SOPs, and ongoing learning to stay current with automotive body parts, repair processes, and safety practices. Ideal candidates hold a mechanical/automotive engineering diploma or degree with 3–6 years of workshop experience as a Body & Paint Service Advisor.

Qualifications

• Diploma or degree in Mechanical/Automobile engineering or related field.
• 3–6 years of experience in a reputed workshop as a Body & Paint Service Advisor.
• Knowledge of automotive body parts and general mechanical components.
• Proven track record in customer service and sales within an automotive service environment.

Responsibilities

• Provide excellent customer service and uphold service values to enhance customer satisfaction.
• Drive sales and profitability through upselling of packages and services.
• Maintain quality standards and adhere to health and safety requirements.
• Follow business SOPs and implement operational best practices.

Skills

Customer service

Sales techniques

Upselling

Automotive body parts knowledge

Education

Engineering degree/diploma

Job description

Al-Futtaim in Dubai is seeking a Service Advisor to ensure a professional customer journey, uphold service standards and drive profitability through upselling and quality service.

The role emphasizes customer retention, adherence to SOPs, and ongoing learning to stay current with automotive body parts, repair processes, and safety practices. Ideal candidates hold a mechanical/automotive engineering diploma or degree with 3–6 years of workshop experience as a Body & Paint Service Advisor.