Automotive Service Advisor - Customer Retention & Upsell

Al Futtaim Private Company (LLC); Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

Al Futtaim Private Company (LLC) is seeking a Service Advisor in Dubai to ensure a seamless customer journey and promote service profitability. The role emphasizes customer retention, upselling, and adherence to 5S and safety standards in a workshop setting.

Ideal candidates have 3–6 years in a reputed workshop as Body & Paint Service Advisor, with solid knowledge of body parts and repair processes, and a proven track record in service and sales within an automotive environment.

Qualifications

• Diploma or Degree in Engineering (Mechanical/Automobile).
• 3-6 years of experience in a reputed workshop as a Body & Paint Service Advisor.
• Knowledge of body parts and general mechanical components related to Body & Paint repair.
• Proven track record in customer service and sales within an automotive service environment.

Responsibilities

• Ensure customer retention by implementing AF Standard and principle process.
• Execute customer service values and AF values at all times to maintain high satisfaction levels.
• Ensure quality standards are maintained at all times to enhance customer experience.
• Perform all duties and responsibilities as outlined in the business SOP.
• Increase profitability through sales and upselling of incremental packages for products and services.
• Implement 5S at work for operational efficiency and quality service.
• Comply with health and safety requirements to prevent harm to the environment.
• Engage in learning and development by upgrading knowledge of new technology, work procedures, time standards, and relevant technical skills.

Skills

Customer service

Sales skills

Upselling

Cross-selling

Automotive parts knowledge

Quality standards

5S

Education

Engineering degree

Job description

Al Futtaim Private Company (LLC) is seeking a Service Advisor in Dubai to ensure a seamless customer journey and promote service profitability. The role emphasizes customer retention, upselling, and adherence to 5S and safety standards in a workshop setting.

Ideal candidates have 3–6 years in a reputed workshop as Body & Paint Service Advisor, with solid knowledge of body parts and repair processes, and a proven track record in service and sales within an automotive environment.