Dubai Account Manager: Owner Success & Growth (Hybrid)

Guestready; Dubai; Hybrid; AED 167,000 - 279,000; Full time

Benefits offered by this job

UAE visa sponsorship

Medical insurance

25 days annual leave

Hybrid working in Dubai

Career growth framework

Discounts on GuestReady stays

Job summary

GuestReady in Dubai is seeking an Account Manager to own a portfolio of property owners end to end, acting as their main contact and trusted advisor. You will collaborate across Operations, Guest Experience, Revenue Management and Finance to maximize performance and retention.

You should have 2–5 years of experience in account management or customer success, be fluent in English, and comfortable with CRM tools. This hybrid role offers UAE visa sponsorship and a clear growth path.

Qualifications

• 2–5 years' experience in account management or customer success or client relationship management
• Confident building trust with clients and handling difficult conversations
• Commercially minded, comfortable with numbers and explaining performance simply
• Organised and able to manage a busy portfolio with competing priorities
• Proactive and accountable: follow-through until issues are resolved
• Comfortable with CRM tools, spreadsheets and digital systems
• Fluent English, written and spoken
• Able to work in a Dubai hybrid environment

Responsibilities

• Portfolio ownership: Manage and grow a portfolio of property owners, acting as their main point of contact and trusted advisor
• Portfolio performance: Monitor occupancy, bookings and revenue across your portfolio, explain trends to owners and agree actions to improve results
• Retention and growth: Identify retention risks early, lead difficult conversations and spot opportunities to add properties or services within your portfolio
• Escalations: Own complex owner issues and complaints through to resolution, coordinating across teams
• Reporting: Share regular performance updates and owner reviews, and keep accurate portfolio records in our CRM
• Team support: Guide Owner Success Associates and help improve how we manage owner portfolios in the UAE

Skills

Account management

Customer success

Client relationship management

Portfolio management

Communication

Problem solving

Analytical thinking

Tools

HubSpot

CRM

Job description

GuestReady in Dubai is seeking an Account Manager to own a portfolio of property owners end to end, acting as their main contact and trusted advisor. You will collaborate across Operations, Guest Experience, Revenue Management and Finance to maximize performance and retention.

You should have 2–5 years of experience in account management or customer success, be fluent in English, and comfortable with CRM tools. This hybrid role offers UAE visa sponsorship and a clear growth path.