Account Manager

Sourcet; Dubai; On-site; AED 167,400 - 279,000; Full time

Job summary

A recruitment solutions provider based in Dubai is looking for an Account Manager (Account Success Manager). This role involves managing client relationships post-signing, ensuring quality delivery of recruitment services, and supporting the sales team in closing deals. The ideal candidate should have 3-7 years in account management or client success within recruitment and possess strong organizational and communication skills. The position offers flexibility between full-time and part-time work in a hybrid model.

Qualifications

• 3–7 years experience in Account Management or Client Success.
• Strong understanding of recruitment delivery cycles.
• Proven ability to manage multiple clients and priorities.

Responsibilities

• Own client relationships post-signing.
• Manage coordination for active accounts.
• Ensure service delivery quality.

Skills

Account Management

Client Success

Communication

Stakeholder Management

Negotiation

Organization

Tools

CRM software

Job description

Job Description

Location: Dubai, UAE

SourceIt is a recruitment, HRO, outsourcing/BPO, and HR support solutions provider serving businesses across the UAE, GCC, and Egypt.

Position: Account Manager (Account Success Manager) – Full-time / Part-time (Hybrid)

Role Summary

We’re hiring an Account Manager (Account Success Manager) in Dubai to own end‑to‑end client relationships from onboarding through delivery. You will support the commercial team in closing deals and then ensure smooth day‑to‑day operations by coordinating internally with recruiters and operations teams, managing client expectations, and driving retention and growth.

Key Responsibilities

• Own the client relationship post‑signing: requirements intake, service scope alignment, delivery follow‑up, and performance reviews.
• Manage day‑to‑day coordination for active accounts (roles, timelines, priorities, feedback loops, and issue resolution).
• Ensure service delivery quality for recruitment and HRO services (e.g., onboarding, payroll support coordination, HR support, outsourcing coordination based on scope).
• Track SLAs, weekly progress, and pipeline updates with clients and internal teams.
• Support the sales team to close deals: proposal support, scope clarification, commercial coordination, and client follow‑up.
• Identify upsell/cross‑sell opportunities (additional roles, HR services, outsourcing support) and convert them into expansions.
• Lead renewals and account retention plans.
• Act as a bridge between clients and internal teams (Recruitment, Ops, HR, Finance).
• Run weekly internal account check‑ins and ensure fast escalations and resolutions.
• Maintain accurate account data and reporting in CRM and shared trackers.

Requirements

• 3–7 years experience in Account Management/Client Success within Recruitment, Staffing, or HRO.
• Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist →… ).
• Proven ability to manage multiple clients and priorities in parallel.
• Excellent communication, stakeholder management, and negotiation skills.
• Strong organization and reporting discipline (CRM, trackers, follow‑ups, meeting notes, action items).
• Based in Dubai or able to work in Dubai.