Account Success Manager – Dubai | Client Growth & Retention

Sourcet Global; Dubai; Hybrid; AED 90,000 - 130,000; Full time

Job summary

SourceIt is seeking an Account Manager (Account Success) in Dubai to own client relationships from onboarding through delivery. You will coordinate with recruitment, HR and operations teams to ensure smooth service delivery and drive retention and growth across multiple client accounts.

The ideal candidate has 3–7 years in Account Management/Client Success within recruitment or HR outsourcing, and strong negotiation and stakeholder management skills. This hybrid role requires presence in Dubai.

Qualifications

• 3–7 years experience in Account Management/Client Success within Recruitment, Staffing, or HRO.
• Strong understanding of recruitment delivery cycles (job intake → sourcing → shortlist).
• Proven ability to manage multiple clients and priorities in parallel.

Responsibilities

• Own the client relationship post-signing: requirements intake, services scope alignment, delivery follow-up, and performance reviews.
• Manage day-to-day coordination for active accounts (roles, timelines, priorities, feedback loops, and issue resolution).
• Ensure service delivery quality for recruitment and HRO services (onboarding, payroll support coordination, HR support, outsourcing coordination—based on scope).
• Track SLAs, weekly progress, and pipeline updates with clients and internal teams.
• Support the sales team in closing: proposal support, scope clarification, commercials coordination, and client follow-ups.
• Identify upsell/cross-sell opportunities and convert them into expansions.
• Lead renewals and account retention plans.
• Act as the bridge between clients and internal teams (Recruitment, Ops, HR, Finance).
• Run weekly internal account check-ins and ensure fast escalations and resolutions.
• Maintain accurate account data and reporting in CRM and shared trackers.

Skills

Account management

Client success

Recruitment

Staffing

HRO

Negotiation

Stakeholder mgmt

Job description

SourceIt is seeking an Account Manager (Account Success) in Dubai to own client relationships from onboarding through delivery. You will coordinate with recruitment, HR and operations teams to ensure smooth service delivery and drive retention and growth across multiple client accounts.

The ideal candidate has 3–7 years in Account Management/Client Success within recruitment or HR outsourcing, and strong negotiation and stakeholder management skills. This hybrid role requires presence in Dubai.