Owner Success Specialist — Dubai (Hybrid) Growth Path

Guestready; Dubai; Hybrid; AED 110,000 - 170,000; Full time

Benefits offered by this job

Visa sponsorship

Medical insurance

25 days annual leave

Hybrid working in Dubai

Career growth path

Staff discounts

Job summary

GuestReady in Dubai is seeking an Owner Success Associate to manage a portfolio of property owners and support onboarding, with close collaboration with Account Managers and Operations, Guest Experience and Finance teams.

You'll build strong owner relationships, track requests, prepare performance updates and help owners optimise occupancy and revenue. A great first step into account management with a clear growth path.

Qualifications

• 1–3 years in a customer-facing role such as customer success or account coordination.
• Excellent written and spoken English with a customer-first mindset.
• Strong organisation and attention to detail, proactive in follow-ups.

Responsibilities

• Portfolio support: Look after a portfolio of property owners, answering requests and keeping them informed about their properties.
• Follow-up: Track open requests across your portfolio and ensure nothing falls through the cracks.
• Owner reporting: Prepare performance updates and owner statements, helping owners understand occupancy, bookings and revenue.
• Issue resolution: Address questions professionally and escalate to the Account Manager when needed.
• Records: Maintain owner communications and portfolio data in the CRM.
• Feedback: Share owner feedback to improve the owner experience.

Skills

Customer-facing experience

Clear communication

Highly organized

CRM proficiency

Numerical & analytics

Tools

HubSpot CRM

Job description

GuestReady in Dubai is seeking an Owner Success Associate to manage a portfolio of property owners and support onboarding, with close collaboration with Account Managers and Operations, Guest Experience and Finance teams.

You'll build strong owner relationships, track requests, prepare performance updates and help owners optimise occupancy and revenue. A great first step into account management with a clear growth path.