Account Manager - Owner Success

GUEST READY; Dubai; Hybrid; AED 167,000 - 246,000; Full time

Benefits offered by this job

UAE visa sponsorship

Medical insurance from day one

25 days annual leave

Hybrid working in Dubai

Discounts on GuestReady stays

Job summary

GuestReady is seeking an Account Manager for its Owner Success team in Dubai. You will own a portfolio of property owners end to end, acting as the main contact, driving performance, and ensuring long‑term retention.

You will collaborate with Operations, Guest Experience, Revenue Management and Finance to deliver results for your portfolio. Ideal candidates have 2–5 years in account management or customer success, are comfortable with numbers, and can manage a busy portfolio.

Qualifications

• 2-5 years' experience in account management, customer success or client relationship management.
• Confident building trust with clients and handling difficult conversations.
• Commercially minded, comfortable with numbers and explaining performance simply.
• Organised and able to manage a busy portfolio with competing priorities.
• Proactive and accountable: you follow through until things are resolved.
• Comfortable with CRM tools, spreadsheets and digital systems.
• Fluent English, written and spoken.

Responsibilities

• Portfolio ownership: Manage and grow a portfolio of property owners, acting as their main point of contact and trusted advisor.
• Portfolio performance: Monitor occupancy, bookings and revenue across your portfolio, explain trends to owners and agree actions to improve results.
• Retention and growth: Identify retention risks early, lead difficult conversations and spot opportunities to add properties or services within your portfolio.
• Escalations: Own complex owner issues and complaints through to resolution, coordinating across teams.
• Reporting: Share regular performance updates and owner reviews, and keep accurate portfolio records in our CRM.
• Team support: Guide Owner Success Associates and help improve how we manage owner portfolios in the UAE.

Skills

Account management

Customer success

Client relationships

CRM tools

English fluency

Tools

HubSpot

Job description

Owner Success

• Dubai
• Hybrid

Account Manager - Owner Success

We usually respond within three days

About GuestReady

GuestReady is an award-winning hospitality management company at the intersection of hospitality and technology. Founded in 2016, we manage thousands of properties across the UK, France, Portugal, Spain and the UAE, and we build our own property management software, RentalReady. Dubai is a long-term priority market for us, and our UAE team is growing.

The role

As we grow in the UAE, we're looking for an Account Manager to join our Owner Success team in Dubai. You'll own a portfolio of property owners end to end: their relationship with GuestReady, the performance of their properties and their long-term retention. You'll work with Operations, Guest Experience, Revenue Management and Finance to deliver for your portfolio, and support Owner Success Associates as the team grows.

Key Responsibilities

• Portfolio ownership: Manage and grow a portfolio of property owners, acting as their main point of contact and trusted advisor.
• Portfolio performance: Monitor occupancy, bookings and revenue across your portfolio, explain trends to owners and agree actions to improve results.
• Retention and growth: Identify retention risks early, lead difficult conversations and spot opportunities to add properties or services within your portfolio.
• Escalations: Own complex owner issues and complaints through to resolution, coordinating across teams.
• Reporting: Share regular performance updates and owner reviews, and keep accurate portfolio records in our CRM.
• Team support: Guide Owner Success Associates and help improve how we manage owner portfolios in the UAE.

What We're Looking For

• 2-5 years' experience in account management, customer success or client relationship management, managing a portfolio of clients
• Confident building trust with clients and handling difficult conversations
• Commercially minded, comfortable with numbers and explaining performance simply
• Organised and able to manage a busy portfolio with competing priorities
• Proactive and accountable: you follow through until things are resolved
• Comfortable with CRM tools, spreadsheets and digital systems
• Fluent English, written and spoken

Nice to have

• Experience in hospitality, short-term rentals, real estate or property management
• Knowledge of the UAE market and holiday home regulations (DTCM)
• Arabic
• Experience with HubSpot or a similar CRM

What We Offer

• Stability: a long-term role with an established, growing company that's here to stay in the UAE
• Competitive salary
• UAE visa sponsorship, covered by GuestReady
• Medical insurance from your first day
• 25 days' annual leave
• A clear path to grow within GuestReady's Career Growth Framework, with reviews every six months
• Hybrid working, based in Dubai
• Discounts on GuestReady stays for you, your friends and family

GuestReady is committed to an inclusive environment and welcomes applications from people of all backgrounds.

Department Owner Success Location Dubai Remote status Hybrid

About GuestReady

Diversity is Our Superpower!

Humble Beginnings: Started with 20 team members in 2016.

Global Impact: Now over 300 passionate professionals.

Balanced & Inclusive

• Gender Harmony: Nearly a 50/50 split between men and women
• Inclusivity: Proudly include non-binary colleagues, ensuring every voice is heard.
• Unity in Diversity: Embracing Over 60 Nationalities

Join us as we celebrate the unique contributions of our global family-where diversity drives creativity and success!