Document & Process Coordinator

Pedigri Technologies; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Pedigri Technologies is seeking a detail-oriented Document & Process Coordinator to join its Quality Management team in Dubai. You will manage company documents, maintain process standards, and support continuous improvement initiatives across the organisation.

The ideal candidate has a Bachelor’s degree in a related field and 2–5 years of experience in documentation or quality management, with strong MS Office and process-mapping skills.

Qualifications

• Bachelor's degree in Business Administration, Quality Management, or related field.
• 2–5 years of documentation, process coordination, or quality management experience.
• Good understanding of document control and QMS.
• Proficiency in Word, Excel, and PowerPoint.
• Experience with process mapping tools such as MS Visio or Lucidchart.

Responsibilities

• Manage and maintain company documents with version tracking and revision history.
• Draft, review, and update SOPs, work instructions, policies, and procedures.
• Ensure documentation complies with ISO standards and QMS requirements.
• Develop and maintain process maps, flowcharts, and workflows.
• Identify process gaps and support continuous improvement and standardisation.
• Review documents for accuracy, completeness, and compliance before approval.
• Coordinate with department heads for document updates, reviews, and approvals.
• Monitor pending document approvals and ensure timely closure.
• Maintain proper document storage, distribution, and archiving.
• Support internal audits and ensure documentation is readily available for audits.
• Track corrective actions related to documentation and process gaps.
• Assist management with reports, presentations, and other operational documentation.

Skills

Attention to detail

Organisational skills

Communication

Coordination

Education

Bachelor's degree

Tools

MS Office

MS Visio

Lucidchart

Job description

Division: Quality Management

Reporting To: Claim & Quality Manager

We are looking for a detail-oriented and organised Document & Process Coordinator to join our Quality Management team. The successful candidate will be responsible for managing company documentation, maintaining process standards, and supporting continuous improvement initiatives across the organisation.

Key Responsibilities

• Manage and maintain company documents, ensuring proper document control, version tracking, and revision history.
• Draft, review, and update SOPs, work instructions, policies, and procedures.
• Ensure documentation complies with applicable ISO standards and Quality Management System (QMS) requirements.
• Develop and maintain process maps, flowcharts, and workflows.
• Identify process gaps and support continuous improvement and process standardisation initiatives.
• Review documents for accuracy, completeness, and compliance before approval.
• Coordinate with department heads for document updates, reviews, and approvals.
• Monitor pending document approvals and ensure timely closure.
• Maintain proper document storage, distribution, and archiving.
• Support internal audits and ensure documentation is readily available for audit purposes.
• Track corrective actions related to documentation and process gaps.
• Assist management with reports, presentations, and other operational documentation.

Qualifications & Skills

• Bachelor's degree in Business Administration, Quality Management, or a related field.
• 2–5 years of experience in documentation, process coordination, or quality management roles.
• Good understanding of document control procedures and Quality Management Systems (QMS).
• Proficiency in Microsoft Office, particularly Word, Excel, and PowerPoint.
• Experience with process mapping tools such as MS Visio or Lucidchart.
• Strong attention to detail and organisational skills.
• Good communication, coordination, and follow-up abilities.