The QMS Coordinator is responsible for implementing maintaining monitoring and continuously improving the company s Quality Management System QMS in accordance with ISO 9001 requirements and applicable industry standards The role ensures that all joinery manufacturing installation procurement and project execution activities comply with established quality procedures client specifications approved drawings and contractual requirements
Key Responsibilities
- A Quality Management System QMS strong Implement maintain and monitor the company s Quality Management System in accordance with ISO 9001 2015 Develop review update and control quality policies procedures work instructions and forms Ensure proper document control and maintain updated records Coordinate implementation of quality procedures across departments including production procurement engineering warehouse and project management Monitor compliance with internal quality standards and customer requirements Support continuous improvement initiatives across the organization
- B Document Control strong Maintain and control QMS documents including Quality Manual Quality Management Procedures Standard Operating Procedures SOPs Inspection and Test Plans ITPs Method Statements Inspection Checklists Non-Conformance Reports NCRs Corrective and Preventive Action Reports Ensure only approved and current documents are available at the workplace Maintain document registers and revision histories Coordinate document approval and distribution
- C Internal and External Audits strong Prepare and coordinate internal QMS audits Conduct internal audits to verify compliance with ISO 9001 requirements Coordinate external certification and surveillance audits Follow up on audit findings and ensure timely closure of corrective actions Maintain audit schedules reports and supporting evidence
- D Quality Control in Joinery Manufacturing strong Coordinate with the QC team to ensure quality compliance throughout the joinery production process including Incoming material inspection MDF plywood veneer solid wood laminates hardware adhesives and accessories Verification of material specifications and approved samples Monitoring cutting CNC machining edge banding assembly sanding polishing and finishing processes Verification of dimensions against approved shop drawings Monitoring surface finishing color consistency and workmanship Inspection of completed joinery products before packing and dispatch Ensuring proper identification handling storage and protection of finished products
- E Non-Conformance and Corrective Actions strong Coordinate the identification recording and reporting of non-conformities Issue and monitor NCRs Coordinate root cause analysis with relevant departments Monitor corrective and preventive actions Verify the effectiveness of implemented corrective actions Maintain NCR and corrective action registers
- F Project and Site Quality Coordination strong Coordinate with project teams to ensure compliance with approved drawings specifications and client requirements Monitor quality documentation for joinery installation activities Coordinate inspections with consultants and clients Maintain inspection records material approvals and sample approvals Monitor site observations snagging and rectification activities Ensure proper quality handover documentation
- G Training and Awareness strong Coordinate quality awareness and ISO 9001 training Ensure employees understand applicable quality procedures and responsibilities Maintain training records and competency documentation Promote a quality-oriented culture throughout the organization
- H Quality Performance Monitoring strong Prepare monthly quality reports and KPI dashboards Monitor customer complaints and product rejection rates Track rework wastage NCRs and inspection failures Identify opportunities for process improvement Report quality performance to management
Bachelor's degree or diploma in Quality Management, Engineering, Industrial Engineering, or a related field.Minimum 2–4 years of experience in Quality Assurance or QMS coordination.Experience in joinery, woodworking, furniture manufacturing, or interior fit-out is preferred.Good knowledge of ISO 9001:2015 requirements.Experience in internal auditing and document control.Knowledge of manufacturing and project quality processes.ISO 9001 Internal Auditor certification is an advantage.
5. Required Skills and Competencies
- Strong documentation and organizational skills.
- Knowledge of quality management principles.
- Understanding of joinery manufacturing processes.
- Good communication and coordination skills.
- Problem-solving and root cause analysis.
- Ability to conduct internal audits.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Attention to detail and follow-up capabilities.
- Ability to coordinate with multiple departments.