Senior Butler - Luxury Guest Experience Leader

Dubai Holding LLC

Dubai

On-site

AED 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Comprehensive healthcare

Colleague discounts on food and beverage

Paid annual leave

Job summary

A leading luxury hospitality group in Dubai is seeking a Senior Butler for their prestigious property. Responsibilities include greeting guests, handling special requests, and ensuring a high standard of service. The ideal candidate must have over 3 years of experience in the luxury hospitality sector and be fluent in Russian. This role offers a competitive tax-free salary and extensive benefits.

Qualifications

3+ years of experience within the international luxury hospitality industry.
Previous experience in Butler/Front Office Department.

Responsibilities

Greet and escort guests, handle luggage and special requests.
Process orders and maintain knowledge of menu items.
Carry out cashiering and administrative tasks.

Skills

Experience in luxury hospitality

Fluent in Russian

Ability to work in a multi-cultural environment

Job description

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.

About the Job

An opportunity has arisen for a Senior Butler to join theteam in Jumeirah Burj Al Arab.The main duties and responsibilities of this role:

Greet and Escort guests to their room/outlets etc., handle guests’ luggage and other baggage, ensure cleanliness of rooms and suites, handle guest enquiries and special request deliveries, recommend and arrange amenities for the guests, run errands as necessary
Anticipate customer needs and expectations correctly, including those with special needs.
Take and process orders accurately and maintain good knowledge of menu items, food & beverage services to answer guests inquires thoroughly
Carry out guest registration, cashiering, currency exchange service and other administrative tasks as per service standards and directions
Maintain an organized and professional atmosphere. Prepare and set tables and/or trays according to property standard SOPs, Outlet Requirements and as per meal period and guest’s requirements
Maintain operation and cleanliness of the Butler Pantry & the Reception Desk. Ensure each area is correctly stocked on their respective floor and operational according to set service standards

About You

The ideal candidate for this position will have the following experience and qualifications:

3+ years of experience within the international luxury hospitality industry
Previous experience in Butler/Front Office Department
Fluent in Russian.
Experience working in a multi-cultural environment

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include: