Director - Entertainment Technology

AlFuttaim; Dubai; On-site; AED 450,000 - 650,000; Full time

Job summary

Majid Al Futtaim Global Solutions is seeking a Director of Entertainment Technology in Dubai, United Arab Emirates, to lead technology strategy, digital transformation, and portfolio initiatives across the Entertainment business.

The role connects business leadership with technology teams, overseeing enterprise architecture, IT operations, and entertainment platforms while delivering measurable business outcomes in a fast-paced, guest-focused environment.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline.
• More than 15 years of professional experience in technology leadership.
• Experience in entertainment, hospitality, retail, or other customer-facing environments preferred.
• Strong knowledge of technology strategy, enterprise architecture, and portfolio management.
• Experience leading large-scale digital transformation and complex technology programs.
• Proven ability to influence senior executives and collaborate with business stakeholders.
• Experience leading cross-functional teams across multiple operational functions.

Responsibilities

• Develop and lead the Entertainment technology strategy and roadmap, ensuring alignment with business objectives and operational priorities.
• Serve as the primary technology partner to Entertainment leadership and operating company executives, translating business requirements into practical technology capabilities.
• Own and prioritize the entertainment technology portfolio, balancing business value, investment requirements, project budgets, and quality standards.
• Direct technology initiatives that improve customer experiences across cinema and entertainment venues.
• Support innovation across ticketing, reservations, customer relationship management, digital signage, loyalty, and visitor engagement platforms.
• Oversee enterprise and entertainment-specific technology architecture to maintain secure, scalable, and integrated systems.
• Manage critical IT operations and end-user technology support across entertainment locations.
• Maintain high service availability and support business continuity for technology-dependent entertainment operations.
• Lead application management activities for cinema and entertainment platforms, including system upgrades, testing, training, performance optimization, and issue resolution.
• Evaluate emerging technologies and relevant industry developments to identify opportunities for digital transformation and operational improvement.
• Coordinate cross-functional technology delivery and ensure initiatives contribute to measurable business outcomes.
• Support commercial growth through technology solutions that strengthen operational capabilities and customer engagement.

Skills

Technology leadership

Enterprise architecture

Stakeholder management

Digital transformation

Education

Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business, or related

Tools

PMP

PRINCE2

ITIL

TOGAF

Job description

Director - Entertainment Technology Job Snapshot

Role: Director Entertainment Technology

Location: Dubai, United Arab Emirates

Industry: Entertainment

Function: Information Technology

Experience: 15 years in technology leadership

Job Type: Full Time

Work Arrangement: On-site

Role Overview

Majid Al Futtaim Global Solutions is seeking an experienced Director of Entertainment Technology in Dubai, United Arab Emirates, to lead technology strategy, digital transformation, and operational technology initiatives across its Entertainment business. The position serves as a strategic link between business leadership and technology teams, ensuring that technology investments support customer experience, operational efficiency, business continuity, and commercial growth. The Director will oversee entertainment technology platforms, enterprise architecture, IT operations, and a portfolio of technology initiatives aligned with business priorities. This leadership opportunity requires more than 15 years of technology experience, strong expertise in enterprise systems and large-scale transformation, and the ability to engage senior stakeholders while delivering measurable business outcomes.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Entertainment

Function: Information Technology

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Role Profile

The Director of Entertainment Technology will provide strategic technology leadership for Majid Al Futtaim 's Entertainment business, connecting operational requirements with scalable digital solutions and effective technology governance. The role combines technology portfolio ownership, executive stakeholder engagement, enterprise architecture oversight, and the management of business-critical entertainment applications.

Key Responsibilities

• Develop and lead the Entertainment technology strategy and roadmap, ensuring alignment with business objectives and operational priorities.
• Serve as the primary technology partner to Entertainment leadership and operating company executives, translating business requirements into practical technology capabilities.
• Own and prioritize the entertainment technology portfolio, balancing business value, investment requirements, project budgets, and quality standards.
• Direct technology initiatives that improve customer experiences across cinema and entertainment venues.
• Support innovation across ticketing, reservations, customer relationship management, digital signage, loyalty, and visitor engagement platforms.
• Oversee enterprise and entertainment-specific technology architecture to maintain secure, scalable, and integrated systems.
• Manage critical IT operations and end-user technology support across entertainment locations.
• Maintain high service availability and support business continuity for technology-dependent entertainment operations.
• Lead application management activities for cinema and entertainment platforms, including system upgrades, testing, training, performance optimization, and issue resolution.
• Evaluate emerging technologies and relevant industry developments to identify opportunities for digital transformation and operational improvement.
• Coordinate cross-functional technology delivery and ensure initiatives contribute to measurable business outcomes.
• Support commercial growth through technology solutions that strengthen operational capabilities and customer engagement.

Qualifications and Experience

• Bachelor 's or Master 's degree in Computer Science, Engineering, Information Systems, Business, or a related discipline.
• More than 15 years of professional experience in technology leadership.
• Experience in entertainment, hospitality, retail, or other customer-facing business environments is preferred.
• Strong knowledge of technology strategy, enterprise architecture, and technology portfolio management.
• Demonstrated experience leading large-scale digital transformation and complex technology programs.
• Proven ability to influence senior executives and collaborate with business stakeholders.
• Experience leading cross-functional teams and managing technology initiatives involving multiple operational functions.
• Strong understanding of enterprise applications, integrated technology environments, and business-critical systems.
• Ability to evaluate technology investments based on business priorities, operational requirements, and expected outcomes.

Professional Certifications

• Project Management Professional (PMP)
• PRINCE2
• Information Technology Infrastructure Library (ITIL)
• Program Management certifications
• Enterprise Architecture certifications such as TOGAF

Technology and Platform Expertise

• Entertainment ticketing and booking systems
• Customer Relationship Management (CRM)
• Point of Sale (POS) platforms
• Digital signage systems
• Loyalty and customer engagement platforms
• Enterprise technology architecture
• Application lifecycle management
• Systems integration and scalability
• IT service availability and business continuity
• Application upgrades, testing, and performance optimization
• Technology portfolio and program management
• Digital transformation and operational technology strategy

Business and Technology Leadership

The Director will work with senior leadership to establish technology priorities, evaluate investment opportunities, and coordinate the delivery of solutions across customer-facing and operational platforms. The role also requires oversight of existing technology services, ensuring that entertainment venues have reliable systems and appropriate end-user support. Technology improvements must contribute to customer satisfaction, operational performance, and sustainable business growth.

What We Offer

Majid Al Futtaim highlights a collaborative working environment and the opportunity to contribute to a business focused on creating memorable customer experiences. Employees work alongside a diverse workforce guided by the company 's Leadership Model. The position also provides professional exposure to enterprise technology strategy, entertainment platforms, and business transformation initiatives across the Entertainment business.

About the Company

Majid Al Futtaim is a regional developer and operator of shopping malls, retail businesses, communities, and entertainment destinations across the Middle East, North Africa, and Central Asia. The group 's entertainment operations focus on delivering customer experiences through technology-enabled services and venue operations. Majid Al Futtaim Global Solutions supports the business functions and technology capabilities required to advance the group 's operational and strategic priorities.