Entertainment Manager - Venue Operations

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Majid Al Futtaim seeks an Entertainment Manager - Venue Operations to lead daily site operations across our entertainment venues, ensuring service delivery consistently meets brand standards and SOPs. You will oversee multi-site teams, monitor guest experience and feedback, manage budgets and costs, and collaborate with HSE and internal stakeholders to drive EBITDA and customer satisfaction.

Candidates should have 6–8 years in fast-paced operations and a minimum of 2 years in a managerial role

Qualifications

• 6–8 years in a fast-paced operational environment.
• Minimum 2 years of management experience within food and beverage, customer service, retail, or hospitality.
• Strong English communication skills.
• Strong interpersonal skills.
• Effective negotiation and influencing capabilities.
• Experience managing operational teams and resolving site-level issues.
• Ability to maintain customer service standards while monitoring operational and financial performance.

Responsibilities

• Oversee operations across assigned entertainment sites and ensure effective delivery of operational and administrative activities.
• Monitor end-user feedback and Net Promoter Score to understand customer experience and service performance.
• Take ownership of customer escalations, conduct root cause analysis, and drive appropriate issue resolution.
• Work closely with the HSE team to inspect service delivery standards and support continuous improvement.
• Maintain disciplined cost management while working toward EBITDA and Net Profit targets.

Skills

Operational leadership

Customer experience

Budget management

Team management

Negotiation

Job description

Job Snapshot

• Role: Entertainment Manager - Venue Operations
• Location: Dubai, UAE
• Industry: Entertainment
• Function: Management
• Experience: 6-8 years in a fast-paced operational environment, including minimum 2 years as a manager
• Job Type: Full Time
• Gender: No Preference
• Candidate Nationality: Not specified
• Salary: Not disclosed
• Work Arrangement: On-site

Role Profile

• Oversee operations across assigned entertainment sites and ensure effective delivery of operational and administrative activities.
• Ensure sites operate in accordance with established SOPs, Majid Al Futtaim policies, and applicable guidelines.
• Monitor operational performance and maintain adherence to approved site budgets.
• Identify and report budget or operational performance variances.
• Create and maintain a customer-focused environment across assigned operations.
• Monitor end-user feedback and Net Promoter Score to understand customer experience and service performance.
• Take ownership of customer escalations, conduct root cause analysis, and drive appropriate issue resolution.
• Work closely with the HSE team to inspect service delivery standards and support continuous improvement.
• Maintain disciplined cost management while working toward monthly, quarterly, and annual EBITDA and Net Profit targets.
• Guide team members through operational issues and areas of concern.
• Ensure operational matters are addressed efficiently and within agreed timelines.
• Protect applicable entertainment brand standards and guidelines throughout site operations.

Customer Experience and Operational Performance

A key focus of the position is maintaining a consistent guest experience while balancing service delivery with commercial and operational requirements. The Entertainment Manager will use customer feedback, performance indicators, and operational observations to identify issues and support improvements across assigned sites. The role also carries responsibility for customer escalations and requires effective coordination with relevant teams to determine root causes, implement resolutions, and maintain customer satisfaction.

Team Leadership

• Provide leadership and operational direction to assigned team members.
• Support teams in resolving day-to-day operational challenges.
• Maintain clear communication around site requirements, standards, and priorities.
• Coordinate resolution of operational concerns within established timelines.
• Use interpersonal, negotiation, and influencing skills when working with teams and stakeholders.

Requirements

• 6-8 years of experience in a fast-paced operational environment.
• Minimum 2 years of management experience within food and beverage, customer service, retail, or hospitality.
• Strong English communication skills.
• Strong interpersonal skills.
• Effective negotiation and influencing capabilities.
• Experience managing operational teams and resolving site-level issues.
• Ability to maintain customer service standards while monitoring operational and financial performance.

What We Offer

Majid Al Futtaim provides the opportunity to work within a large regional organization focused on creating memorable customer experiences. The role brings responsibility for entertainment operations, customer experience, team leadership, and commercial performance while working with diverse colleagues guided by the company 's Leadership Model.

About Majid Al Futtaim

Majid Al Futtaim operates across shopping malls, retail, communities, and entertainment in the Middle East, North Africa, and Central Asia. The group operates in 18 countries with more than 48,000 people and a portfolio that includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas.