Director Entertainment Technology

Majid Al Futtaim; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Benefits offered by this job

Friendly environment

Leadership Model

Large global team

Job summary

Majid Al Futtaim seeks a Technology Business Leader for Entertainment to bridge business and technology, shaping strategy and delivering measurable outcomes across ticketing, CRM, and visitor engagement platforms. You’ll drive innovation, architecture, and large-scale programs to enhance customer experiences at global venues.

The role requires extensive leadership, deep domain knowledge in entertainment tech, and a track record of delivering value while aligning with business goals.

Qualifications

• 15+ years experience leading technology in entertainment/hospitality/retail settings.
• Strong expertise in technology strategy, enterprise architecture, and large-scale transformation.
• Deep knowledge of entertainment systems: ticketing, booking, CRM, POS, digital engagement.

Responsibilities

• Lead technology strategy and roadmap for the Entertainment business.
• Partner with Entertainment leadership and executives to translate needs into tech capabilities.
• Own and prioritize entertainment technology portfolio within budget and quality targets.
• Drive customer experience improvements across ticketing, CRM, digital signage and loyalty apps.
• Oversee architecture for secure, scalable, integrated systems across venues.
• Manage IT operations and end-user support ensuring high availability.
• Lead application management for cinema/entertainment platforms including upgrades and testing.
• Evaluate emerging technologies to accelerate transformation and growth.

Skills

Technology leadership

Enterprise architecture

Program management

Transformation initiatives

Ticketing systems

CRM and POS

Stakeholder influence

Education

Bachelor's degree

Master's degree

PMP

PRINCE2

ITIL

TOGAF

Job description

Job Description:

JOB TITLE

Director Entertainment Technology | MAF Global Solutions | Global Solutions UAE

Role Summary

The Technology Business Leader – Entertainment (Director) role serves as the primary bridge between business and technology, ensuring that technology initiatives enhance customer experience, improve operational efficiency, support entertainment platforms (ticketing, booking, CRM, POS, digital engagement), and deliver measurable business outcomes while driving innovation and business growth.

ROLE PROFILE

• Lead the technology strategy and roadmap for the Entertainment business, aligning technology investments with business objectives
• Act as the primary technology partner to Entertainment leadership and OpCo executives, translating business needs into technology capabilities.
• Own and prioritize the entertainment technology portfolio, ensuring projects deliver value, remain within budget, and meet quality standards.
• Drive customer experience improvements through innovative solutions across ticketing, booking, CRM, digital signage, loyalty, and visitor engagement platforms.
• Oversee enterprise and entertainment-specific technology architecture, ensuring secure, scalable, and integrated systems.
• Manage critical IT operations and end-user support across entertainment venues, ensuring high service availability and business continuity.
• Lead application management for cinema and entertainment platforms, including upgrades, testing, training, performance optimization, and issue resolution.
• Evaluate emerging technologies and industry trends to accelerate digital transformation, operational excellence, and commercial growth across the Entertainment business.

Requirements

• 15+ years of experience in technology leadership, preferably within entertainment, hospitality, retail, or customer-facing environments
• Strong expertise in technology strategy, enterprise architecture, program management, and large-scale transformation initiatives
• Deep knowledge of entertainment systems including ticketing, booking, CRM, POS, digital engagement, and customer experience platforms.
• Proven ability to influence senior stakeholders, lead cross-functional teams, and manage complex technology portfolios.
• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business, or a related field.
• Professional certifications such as PMP, PRINCE2, ITIL, Program Management, or Enterprise Architecture (e.g., TOGAF) are highly preferred.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.