Entertainment Manager - Venue Operations

AlFuttaim; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Job summary

Majid Al Futtaim Entertainment in Dubai is seeking an experienced Entertainment Manager to oversee venue operations, lead operational teams, and ensure service standards across assigned entertainment sites. You will drive customer satisfaction, monitor budgets, coordinate with HSE, resolve escalations, and collaborate with stakeholders to deliver memorable experiences in a fast-paced environment.

The role demands 6–8 years of operations experience with at least two in management within

Qualifications

• 6-8 years of professional experience in a fast-paced operational environment.
• Minimum 2 years of management experience within food & beverage, customer service, retail, or hospitality.
• Strong English communication skills.
• Effective interpersonal skills and the ability to work with employees and stakeholders at different levels.
• Good negotiation and influencing capabilities.
• Ability to guide operational teams and resolve day-to-day business challenges.
• Understanding of customer service standards and operational performance requirements.

Responsibilities

• Oversee daily operations and administrative activities across assigned entertainment sites.
• Ensure venue activities comply with SOPs, Majid Al Futtaim policies, and guidelines.
• Monitor site performance against budgets and report variances.
• Maintain a customer-focused environment by collecting guest feedback and monitoring NPS.
• Manage customer complaints and escalate resolutions as needed.
• Collaborate with HSE teams to inspect service delivery standards.
• Monitor operational expenditure and maintain cost management practices.
• Work toward EBITDA and Net Profit targets for assigned operations.
• Provide direction to operational team members to maintain performance.
• Address concerns and ensure timely resolution of issues.
• Ensure compliance with brand standards and customer service expectations.
• Coordinate improvements that support satisfaction, cost efficiency, and performance.

Skills

English communication

Interpersonal skills

Negotiation

Leadership

Operations experience

Job description

Entertainment Manager - Venue Operations

Role: Entertainment Manager

Location: Dubai, United Arab Emirates

Industry: Entertainment

Function: Operations-Plant Management

Experience: 6-8 years in operations, including at least 2 years in a management role

Job Type: Full Time

Work Arrangement: On-site

Job Snapshot

Majid Al Futtaim Entertainment is seeking an experienced Entertainment Manager to oversee assigned entertainment venue operations in Dubai, United Arab Emirates. The role is responsible for providing operational leadership, maintaining high customer service standards, managing business costs, and ensuring that entertainment sites operate in accordance with company policies and procedures. The Entertainment Manager will lead operational teams, monitor financial and service performance, resolve customer escalations, and work closely with Health, Safety and Environment (HSE) teams to maintain service delivery standards. This opportunity requires 6-8 years of experience in a fast-paced operational environment, including at least two years in a management position within food and beverage, customer service, retail, or hospitality.

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Entertainment

Function: Operations-Plant Management

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Role Profile

The Entertainment Manager provides leadership and operational direction across assigned entertainment sites, ensuring that day-to-day activities are carried out efficiently while protecting brand standards and maintaining customer satisfaction. The position combines venue management, financial performance monitoring, team supervision, and continuous service improvement.

Key Responsibilities

• Oversee daily operations and administrative activities across assigned entertainment sites.
• Ensure that venue activities comply with established standard operating procedures (SOPs), Majid Al Futtaim policies, and operational guidelines.
• Monitor site performance against approved operational budgets and report financial or operational variances.
• Maintain a customer-focused environment by collecting guest feedback and monitoring Net Promoter Score (NPS) results.
• Manage customer complaints and escalations, investigate underlying causes, and coordinate appropriate resolutions.
• Work closely with HSE teams to inspect service delivery standards and identify opportunities for continuous improvement.
• Monitor operational expenditure and maintain effective cost management practices.
• Work toward monthly, quarterly, and annual EBITDA and Net Profit targets for assigned operations.
• Provide direction and guidance to operational team members to maintain efficient venue performance.
• Address operational concerns and ensure that issues are resolved within agreed timelines.
• Monitor compliance with entertainment brand standards and established customer service expectations.
• Coordinate operational improvements that support customer satisfaction, cost efficiency, and business performance.

Qualifications and Experience

• 6-8 years of professional experience in a fast-paced operational environment.
• Minimum 2 years of management experience within food and beverage, customer service, retail, or hospitality.
• Strong English communication skills.
• Effective interpersonal skills and the ability to work with employees and stakeholders at different levels.
• Good negotiation and influencing capabilities.
• Ability to guide operational teams and resolve day-to-day business challenges.
• Understanding of customer service standards and operational performance requirements.

Venue Operations and Service Excellence

The Entertainment Manager is responsible for maintaining consistent operational standards across assigned venues. This includes monitoring compliance with company procedures, supervising administrative and operational activities, and ensuring that teams deliver services in line with established entertainment brand expectations. Customer feedback and NPS results will support the identification of service improvements. The Manager will also take responsibility for escalated customer concerns, ensuring that issues are investigated and resolved effectively.

Financial Performance and Cost Management

Financial oversight is an important component of the position. The Entertainment Manager will monitor operational budgets, identify variances, and maintain cost control while supporting established EBITDA and Net Profit objectives. Performance will be assessed against monthly, quarterly, and annual financial targets, alongside operational efficiency and customer experience standards.

Team Leadership and Operational Improvement

The role requires effective coordination of entertainment operations teams, providing guidance on operational priorities and resolving issues that affect service delivery. Working with HSE teams, the Entertainment Manager will support inspections, maintain appropriate operational standards, and contribute to continuous improvement initiatives. Strong communication, negotiation, and influencing skills are essential for managing operational concerns and maintaining effective working relationships.

What We Offer

Majid Al Futtaim highlights a friendly and collaborative working environment where employees contribute to creating memorable entertainment experiences. The position offers the opportunity to lead entertainment venue operations within an established regional business and work with colleagues from diverse professional backgrounds, guided by the company 's Leadership Model.

About the Company

Majid Al Futtaim Holding is a regional developer and operator of shopping malls, retail businesses, communities, and entertainment destinations across the Middle East, North Africa, and Central Asia. The group operates in 18 countries, employs more than 48,000 people, and reports revenues exceeding US$11 billion. Its portfolio includes Mall of the Emirates, Carrefour, All Saints, LEGO, City Centre, Abercrombie and Fitch, and VOX Cinemas. Majid Al Futtaim Entertainment focuses on delivering customer experiences through its entertainment operations, guided by the group 's commitment to creating great moments for everyone, every day.