Digital Solutions & Platforms Manager

Chanel; United Arab Emirates; On-site; AED 140,000 - 200,000; Full time

Job summary

CHANEL is seeking a Digital Solutions & Platforms Manager in the United Arab Emirates to accelerate our digital transformation across the Middle East. You will drive adoption of CHANEL's digital ecosystem among office, wholesale and retail teams, translate business needs into use cases, and collaborate with Local & Europe teams to roll out new capabilities with a test-and-learn mindset.

You will work across Digital Retail, Client Experience and Technology to shape future experiences,

Qualifications

• Min 5 years of experience in Digital Transformation applied to Business, Retail, Innovation, Consulting or Digital Product Management.
• Strong understanding of digital ecosystems, platforms and emerging technologies.
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.

Responsibilities

• Lead deployment of new digital capabilities and innovation pilots.
• Drive adoption and optimization of digital platforms across office, wholesale and retail teams.
• Translate business needs into clear use cases and requirements for Europe roadmaps.
• Coordinate cross-functional projects and ensure successful implementation and adoption.

Skills

Digital transformation

Cross-functional collaboration

Product management

Stakeholder management

Communication skills

English fluency

Job description

ABOUT THE ROLE

At CHANEL we are committed to leveraging digital capabilities innovation and AI to create meaningful experiences for our clients and teams We are looking for a Digital Solutions amp Platforms Manager to help accelerate CHANEL s digital transformation in the Middle East markets Working at the crossroads of Digital Retail Client Experience and Technology you will drive the adoption of CHANEL s digital ecosystem by our different teams while supporting the exploration of future capabilities and innovation opportunities

What impact you can create at CHANELIn this role you will contribute to shaping the future of digital experiences across the Middle East by Supporting the deployment of new digital capabilities initiatives and innovation pilots embracing a test learn and measure approach Act as customer success manager driving the adoption and optimization of digital platforms and solutions across the organization from office to wholesale and retail teams Translating business needs into clear use cases requirements and improvement opportunities to nourish Europe roadmaps Acting as a bridge between Local amp Europe teams Phase roll outs depending on the different level of maturity of markets and businesses Coordinating cross-functional projects and ensuring successful implementation and adoption Identifying opportunities to enhance client employee and business experiences through technology Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy

ENERGIZERS

Believing in Digital tools as enablersExploring new technologies innovation and AI opportunities Connecting people ideas and capabilities across functions Turning business challenges into practical digital solutions Driving change and helping teams embrace new ways of working Working in a fast-paced entrepreneurial and collaborative environment Being on the field understanding the journeys amp the frictions accompany the teams and observe

REQUIREMENTS

Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.Experience working on cross-functional projects involving business and technology stakeholders.Strong understanding of digital ecosystems, business, platforms and emerging technologies.Strong understanding of retail & client-centric mindsetExcellent communication and presentation skills.Fluency in English required; Arabic and/or French is a plus.Preferably based in the UAE.