Digital Solutions & Platforms Manager

Chanel, Inc.; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

CHANEL invites an experienced Digital Solutions & Platforms Manager to accelerate digital transformation across the Middle East markets. You will deploy digital capabilities, act as a customer success manager, and coordinate cross-functional projects spanning office, wholesale, and retail teams.

English fluency is required, Arabic or French a plus. Based in the UAE, you will bridge Local & Europe teams and drive adoption of CHANEL's digital ecosystem, shaping future capabilities while supporting

Qualifications

• Min 5 years of experience in Digital Transformation in Retail, Innovation, Consulting, Digital Product Management or related fields.
• Experience working on cross-functional projects involving business and technology stakeholders.
• Strong understanding of digital ecosystems, business, platforms and emerging technologies.
• Strong understanding of retail & client-centric mindset.
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.
• Preferably based in the UAE.

Responsibilities

• Deploy new digital capabilities, initiatives and pilots embracing a test, learn and measure approach.
• Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization.
• Coordinate cross-functional projects and ensure successful implementation and adoption.
• Identify opportunities to enhance client, employee and business experiences through technology.

Skills

Digital tools

Use case translation

Stakeholder mgmt

Proactive mindset

Project coordination

Tech passion

Change management

Job description

ABOUT THE ROLE

At CHANEL, we are committed to leveraging digital capabilities, innovation and AI to create meaningful experiences for our clients and teams. We are looking for a Digital Solutions & Platforms Manager to help accelerate CHANEL's digital transformation in the Middle East markets . Working at the crossroads of Digital, Retail, Client Experience and Technology, you will drive the adoption of CHANEL's digital ecosystem by our different teams while supporting the exploration of future capabilities and innovation opportunities.

WHAT IMPACT YOU CAN CREATE AT CHANEL

In this role, you will contribute to shaping the future of digital experiences across the Middle East by: Supporting the deployment of new digital capabilities, initiatives and innovation pilots embracing a test, learn and measure approach. Act as customer success manager, driving the adoption and optimization of digital platforms and solutions across the organization, from office to wholesale and retail teams. Translating business needs into clear use cases, requirements and improvement opportunities to nourish Europe roadmaps. Acting as a bridge between Local & Europe teams. Phase roll outs depending on the different level of maturity of markets and businesses. Coordinating cross-functional projects and ensuring successful implementation and adoption. Identifying opportunities to enhance client, employee and business experiences through technology. Supporting Europe transformation agenda through a test-and-learn mindset and product management philosophy.

ENERGIZERS

Believing in Digital tools as enablers Exploring new technologies, innovation and AI opportunities. Connecting people, ideas and capabilities across functions. Turning business challenges into practical digital solutions. Driving change and helping teams embrace new ways of working. Working in a fast-paced, entrepreneurial and collaborative environment. Being on the field, understanding the journeys & the frictions, accompany the teams and observe.

WHAT YOU CAN BRING

• Strong understanding of digital tools, innovation and transformation.
• Ability to translate business needs into actionable solutions and projects.
• Excellent stakeholder management and communication skills.
• A proactive, curious and solution-oriented mindset.
• Strong project coordination and organizational capabilities.
• Passion for technology, client experience and continuous improvement.
• Ability to navigate ambiguity and drive change across diverse stakeholder groups.

REQUIREMENTS

• Min 5 years of experience in Digital Transformation applied to Business or to Retail, Innovation, Consulting, Digital Product Management or related fields.
• Experience working on cross-functional projects involving business and technology stakeholders.
• Strong understanding of digital ecosystems, business, platforms and emerging technologies.
• Strong understanding of retail & client-centric mindset
• Excellent communication and presentation skills.
• Fluency in English required; Arabic and/or French is a plus.
• Preferably based in the UAE.

WHAT YOU WILL GAIN

At CHANEL, you will gain exposure to strategic digital transformation initiatives across the Middle East, working with diverse teams and cutting-edge capabilities. This role offers the opportunity to strengthen your expertise in digital innovation, business transformation, AI and stakeholder leadership while contributing to shaping the future of client and employee experiences within the Maison. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.