Omnichannel Project Manager - 1 year mission

CHANEL; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

CHANEL, a luxury maison, seeks an Omnichannel Project Manager to coordinate strategic digital initiatives in the Middle East, spanning Business, Digital, Retail and Operations. You will translate ambitions into structured projects and drive scoping, development, launch and run-phase optimization with multiple stakeholders.

You will join the Client Engagement & Digital team, shaping omnichannel experiences, loyalty programs, and new client journeys, delivering measurable business value while

Qualifications

• Min 5 years of experience in project management, digital, E‑Commerce, retail or consulting.
• Fluency in English; Arabic and/or French a plus.
• Bachelor’s or master’s degree in business, digital, marketing, engineering or related field.

Responsibilities

• Coordinate and deliver strategic omnichannel digital initiatives in the Middle East.
• Scoping, development, launch and continuous improvement of omnichannel programs.
• Collaborate with Legal, IT, Media and Europe Digital teams and external partners.
• Ensure operational readiness and measurable business value while meeting tight timelines.

Skills

Project management

Digital & E-commerce

Retail

Stakeholder coordination

Data interpretation

English fluency

Arabic/French a plus

Education

Bachelor's or Master's degree in Business, Digital, Marketing, Engineering or related field

Job description

ABOUT THE ROLE At CHANEL, we are committed to delivering seamless digital and omnichannel experiences that reflect the excellence of our Maison. We are looking for an Omnichannel Project Manager to coordinate and deliver key strategic digital initiatives in the Middle East, working at the crossroads of Business, Digital, Retail and Operations.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As part of the Client Engagement & Digital team, the Omnichannel Project Manager plays a key role in accelerating CHANEL Middle East’s digital transformation. The role sits at the intersection of digital, retail, client experience, operations and technology, translating strategic ambitions into structured projects and tangible local impact.

Combining strong project management with hands‑on execution, the role supports the scoping, development, launch and continuous improvement of omnichannel initiatives across the Chanel Digital Commerce ecosystem, including e‑wholesale, Chanel.com, Hybrid models e‑services, loyalty, new client journeys and future channels. It coordinates multiple stakeholders within demanding timelines, secures operational readiness and ensures that each initiative delivers seamless client experience and measurable business value.

In a shared service spirit for the Middle East, the role works closely with business units, local experts such as Legal, IT, Media and Europe Digital teams and external partners. It acts as a connector, structuring needs, clarifying priorities and enabling effective collaboration from initial scoping through launch and run‑phase optimization.

ENERGIZERS

• Supporting the ambition of the brand on our Online footprint Excellence in a fast‑paced luxury environment.
• Working in Project Mode with agility & demanding timelines
• Co‑ordinating cross‑functional teams and turning business needs into actionable project plans.
• Combining attention to detail and a pragmatic, solution‑oriented approach to execution.
• Supporting initiatives from launch preparation to run‑phase optimization, with a strong focus on business impact and client experience.

WHAT YOU CAN BRING

• New ways of working embracing Test & Learn approach and project Mode
• Strong organizational skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast‑paced environment.
• A proactive, curious and solution‑oriented mindset.
• A collaborative attitude and excellent interpersonal skills.
• An analytical approach with the ability to interpret data and identify opportunities.
• Passion for digital business, luxury retail and client experience.

REQUIREMENTS

• Min 5 years of experience in project management, digital, E-Commerce, retail or consulting.
• Bachelor’s or master’s degree in business, Digital, Marketing, Engineering or a related field.
• Strong project management skills, with the ability to structure priorities, coordinate stakeholders and follow through on execution.
• Comfortable working with data, digital platforms and operational processes.
• Excellent communication skills, both verbal and written.
• Fluency in English required; proficiency in Arabic and/or French is a plus.
• Preferably based in the UAE.

WHAT YOU WILL GAIN

At CHANEL, you will broaden your expertise across the full spectrum of Digital Commerce while gaining exposure to strategic omnichannel initiatives in the Middle East. This position offers the opportunity to strengthen your project leadership, analytical and operational capabilities, collaborate with diverse stakeholders, and contribute directly to shaping seamless client experiences and sustainable impact.